Overview
Medical Administrative Assistant Jobs in Toronto, Canada at Canadian Mental Health Association (CMHA) – Toronto
Job Overview
The Medical Administrative Assistant, Primary Care provides essential administrative, clerical, and operational support to the Primary Care program within an integrated primary care and mental health setting. The role supports the delivery of high‑quality, person‑centered care by ensuring the smooth coordination of clinical and administrative processes, including scheduling, client flow, documentation, communication, and records management. Salary: $48,392 – $53,032. Hours of Work: 35 per week.
Responsibilities
- Provide administrative support to the Primary Care team, including clinical documentation and referrals.
- Support client intake, consent collection, and accurate record‑keeping.
- Schedule, confirm, and manage appointments to ensure efficient clinic flow.
- Provide reception coverage, including client check‑in, phone support, and waiting area management.
- Track referrals, follow‑ups, and diagnostic testing; escape urgent issues per protocol.
- Liaise with internal teams and external providers (hospitals, labs, pharmacies, community agencies).
- Maintain accurate, confidential electronic medical records and ensure compliance with privacy and legislative requirements.
- Support data reporting, audits, and quality improvement activities.
- Engage clients using trauma‑informed, culturally safe, recovery‑oriented practices.
- Foster a welcoming, inclusive, and accessible clinic environment.
Experience & Education Required
Education:
Diploma in medical office administration or a related discipline.
- Minimum of 2 years’ experience in a medical office, primary care, community health, or mental health setting.
- Experience supporting clinicians in a fast‑paced, client‑facing healthcare environment.
- Experience working with electronic medical records and client scheduling systems.
- Demonstrated ability to manage competing priorities while maintaining accuracy and attention to detail.
- Experience working with diverse populations and handling sensitive information.
Skills Required
- Demonstrated competencies aligned with CMHA Toronto’s framework, including self‑awareness, collaborative leadership, client‑centered focus, innovation and forward thinking, solutions and results orientation, and strong ethics and judgment.
- Strong organizational, time‑management, and multitasking skills.
- Excellent verbal and written communication skills.
- High level of professionalism, discretion, and confidentiality.
- Ability to work independently and collaboratively within an interprofessional team.
- Proficiency with computers, including Microsoft Office applications and electronic health record systems.
- Knowledge of privacy legislation (PHIPA) and healthcare documentation standards.
Eligibility
To be eligible for this role candidates will be required to adhere to our COVID‑19 policy and provide proof of vaccination.
Benefits
Our benefits include:
- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement.
- Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals.
- Short‑term and Long‑term Disability programs and life insurance to protect your income upon illness or injury.
- Work‑life balance and flexibility – to ensure you have time for the things that matter to you.
- Annual Professional Development Funding for career learning and advancement.
- Work with like‑minded, passionate individuals and make an impact on mental health service delivery.
- Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference.
Equal Employment Opportunity
As an equity‑informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity‑deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2
SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity‑based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.
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Title: Medical Administrative Assistant
Company: Canadian Mental Health Association (CMHA) – Toronto
Location: Toronto, Canada
Category:
