Overview
Medical Office Coordinator Jobs in New York, NY at Project Renewal
Full Job Description
Title: Medical Office Coordinator
Location: Shelter Based Clinic, Manhattan
Schedule: . Monday-Friday 9-5
Salary: $44,100
Program Overview:
Project Renewal’s Healthcare Department is seeking a team-oriented, customer-focused, and strong multi-tasker for the Medical Office Coordinator position! Reporting to the Assistant Administrator of Clinic Operations in the Healthcare Department, the Medical Office Coordinator in close collaboration with clinical team members, program and facility staff to ensure that critical administrative and operational needs for the clinic are being met.
Essential Duties and Responsibilities:
The essential duties of the Medical Office Coordinator include but are not limited to the following activities:
Front Desk Support + Operation:
Provide scheduled and ad-hoc coverage across shelter-based clinic locations when required:
Welcomes and greets all patients and visitors, in person or over the phone.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information
Serves as the clinic’s liaison and coordinates with case managers, shelter staff as needed for medical-follow up with shelter-based clients
Conducts patient insurance eligibility verification using ePACES and other related systems
Responsible for keeping the reception area clean and organized, ensuring materials and signage are kept visible and up to date.
Back office Support + Operation:
In coordination with Healthcare Operations Manager, collects, verifies and / or updates demographics and other required information, including personal and financial information, for both new and existing patients in the electronic medical record system eClinicalWorks
Conducts patient insurance eligibility verification using ePACES and other related systems, scans eligibility reports, applications and other related documentation into the patient chart
Verifies and updates primary care provider information and insurance information in patient records
Assists patients in enrolling within the NY State Department of Health’s Insurance Marketplace
Partners with Enrollment Specialist to assist in appropriate follow-up for pending and outstanding enrollments
Partners with Revenue Cycle Manager and Medical Billing staff to ensure data accuracy and completes for proper claims submission / resubmission
Protects patient confidentiality, making sure protected health information is secured
Performs related tasks and duties as required
Qualifications:
Minimum Qualifications
High school diploma or graduation equivalency degree (GED)
Minimum one (1) year work experience in a medical office setting
Basic competency in Microsoft Office (Word, Excel)
Substantial telephone etiquette, verbal and written communication skills
Strong time management, multi-tasking, organization, scheduling skills
Strong customer service / relationship management skills
Willing to travel to multiple sites/locations
Willing to adjust to different schedules
Preferred Qualifications
Associates Degree
Knowledge of clinical procedures usually obtained from a certificate or Associates degree
Knowledge of office procedures usually obtained from a certificate or Associates degree
Experience with the eClinical Works (eCW) electronic health record system a plus
Bilingual; fluency in Spanish preferred
Title: Medical Office Coordinator
Company: Project Renewal
Location: New York, NY
Category:
