Overview
Medical Receptionist Jobs in Grand Rapids, MI at Center for Oral Surgery & Dental Implants
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our hotel or resort.
Responsibilities
Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
Manage reservations, including modifications and cancellations, while maintaining accurate records.
Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
Address guest inquiries and resolve any issues or complaints promptly and professionally.
Handle phone calls with excellent phone etiquette, ensuring clear communication with guests and staff.
Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Process payments and maintain accurate financial records related to guest transactions.
Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Skills
Strong background in hospitality with a focus on guest services and relations.
Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
Proficient in hotel management software and systems for efficient operations.
Excellent customer service skills with the ability to handle challenging situations calmly.
Strong phone etiquette and communication skills for effective interaction with guests.
Ability to work collaboratively within a team environment while also being self-motivated.
Attention to detail in managing reservations, payments, and guest requests.
Join us in creating memorable experiences for our guests by applying your skills as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $17.00 – $18.44 per hour
Expected hours: 24 – 40 per week
Benefits:
Employee discount
Schedule:
4 hour shift
8 hour shift
Morning shift
Night shift
Work Location: In person
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Title: Medical Receptionist
Company: Center for Oral Surgery & Dental Implants
Location: Grand Rapids, MI
