Overview
Medical Receptionist Jobs in Walnut Creek, CA at Golden State Dermatology
Full Job Description
Position Summary:Responsible for greeting patients, answering telephones, providing information, scheduling appointments, and communicating with other departments.
Essential Functions
Greets patients and visitors in a prompt, courteous, and helpful manner.
Telephone:
Answers telephone within three (3) rings
Polite and responsive with all callers
If placing patient on hold, provides frequent updates/status reports
Transfers incoming calls to staff members
Asks callers if they prefer to leave a message or access voicemail; takes messages Schedules patient appointments, and follow up visit
Registers patients using EClinicalWorks (or current system); enters all demographics. Asks patients how they heard about GSD records marketing source information Provides general information about GSD
Promotes GSD, with particular emphasis on skin care products available at Front Desk
Checks for patient balance upon arrival. Collects co-pays and/or patient balance. Provides patient receipt for all payments; maintains receipt logbook.
Sells skin care products, collects payment, enters information into EClinicalWorks (or current system)
Maintains cash box for all payments, change, etc. Balances cash daily, maintains daily report. Assures that cashbox is locked up whenever away from work station.
Maintains work area and lobby in neat and orderly manner; attends to lobby throughout day for magazines, trash, chair placement, etc.
Reviews current day/week schedules for vacancies, contacts patients on waiting lists or with distant-future appointments and offers earlier appointments. Demonstrates efforts to fill unscheduled provider appointment-slots.
Receives and signs for shipments/packages. Notifies appropriate staff member of package arrival.
Files correspondence and report in medical records. Retrieves and/or returns medical records to files.
Screens and signs in sales representatives
Various clerical duties including but not limited to: photocopying, faxing, filing, typing letters, envelopes and forms, and maintaining office equipment in order to perform duties.
Completes forms to facilitate referrals, laboratory orders, registration, insurance payment and others.
Other duties as assigned by supervisor
Organizational Standards
Demonstrates Knowledge of Job Duties
Knowledgeable in the diagnosis and treatment of benign, pre-cancerous lesions, and skin cancers.
Knowledgeable in insurance carriers (i.e. Medicare, commercial, HMO)
Judgment: demonstrates sound forethought and logic in all actions Communications: written communications and email are clear and well organized
Communications: oral communications are clear and appropriate for business. Checks email throughout the day
Team & Working Relationships: Effective in working with others. Actively assists other departments as needed, particularly back office.
Thorough knowledge of GSD skincare products; promotes products to patients and others in reception area.
Understands GSD Marketing Plan and demonstrates commitment to plan through inquiries and documentation related to sourcing, positive attitude and suggestions to patients/potential patients.
Safety: adheres to all workplace safety standards and policies Adheres to all HIPAA standards
Maintains strictest confidentiality
Stewardship of company resources: appropriate use of PC, email, rest areas, maintains a clean and organized work environment. Refrains from u…
Title: Medical Receptionist
Company: Golden State Dermatology
Location: Walnut Creek, CA
Category:
