Overview
Medical Support Assistant Jobs in Aspinwall – Pennsylvania – USA at Veterans Health Administration
Location: Aspinwall
Summary
This is an open continuous announcement which will be used to fill any Medical Support Assistant position that may become vacant within the facility and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Applicants will be referred as positions become available. The 1st cut off date for qualified applicants to be referred to the hiring manager will be April 17, 2024 and every four weeks after that as positions become available.
Qualifications
Basic Requirements:
• United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience andEducation
• Experience
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,Education
• One year above high school; OR, Experience/EducationCombination
• Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Medical Support Assistant, GS-5
Experience:
One year of experience equivalent to the GS-4 grade level
• Experience at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system;
obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines
• OR,
Education:
Four years ofeducationabove high school; AND, Demonstrated Knowledge, Skills, and Abilities:
Candidates must demonstrate all of the KSAs below:
Ability tooperate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to en…
Title: Medical Support Assistant
Company: Veterans Health Administration
Location: Aspinwall – Pennsylvania – USA
Category: Healthcare, Administrative/Clerical
