Overview
Medical Support Assistant/Advanced Jobs in Waterbury, Connecticut, USA at U.S. Department of Veterans Affairs
Position: Medical Support Assistant (Advanced)
The AMSA positions are in multiple service lines at the VA Connecticut Healthcare System, located on multiple campuses. These positions are full time. Most shifts are scheduled during the day, but some shifts could be evenings, nights, and include weekends/holidays. Shift changes will be considered based on patient and facility needs.
Duties
These positions serve as a Medical Support Assistant (Advanced) at VA Connecticut Healthcare System. The position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:
Requirements
Qualifications
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combinations of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
Grade Determinations:
Medical Support Assistant (Advanced) GS-06:
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes:
Clinic experience in a hospital or doctor’s office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families, and coworkers.
And
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
Advanced knowledge of the technical health care process as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery that affect patient flow and patient support care administrative functions.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes, and boxes of computer paper. Computers are used, and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicants may at times be exposed to stressful situations with Veterans.
#J-18808-Ljbffr
Title: Medical Support Assistant/Advanced
Company: U.S. Department of Veterans Affairs
Location: Waterbury, Connecticut, USA
Category: Healthcare, Administrative/Clerical
