Overview
Medical Support Assistant/Advanced Jobs in Menlo Park – California – USA at Veterans Health Administration
Position: Medical Support Assistant (Advanced)
Summary
The Advanced Medical Support Assistant (AMSA) manages the front desk of the Dental Clinic and is a multifunctional employee with full clerical capabilities. Assigned duties include: scheduling, canceling, rescheduling patients’ appointments, entering no show information, consult management, and answering phone calls and responding to voicemails in a timely and professional manner. The incumbent ensures gaps in the providers’ schedules are filled and reschedules cancellations.
Qualifications
Basic Requirements:
• United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience andEducation(1) Experience
• Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2)Education
• One year above high school; OR, (3) Experience/EducationCombination
• Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• Certification
• None required
• ForeignEducation
• To be creditable,educationcompleted outside the U.S
• must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and sucheducationmust have been deemed at least equivalent to that gained in conventional U.S
• programs
• Physical
Requirements
• See VA Directive and Handbook 5019
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• Grade Determinations: GS-6 Experience One year of experience equivalent to the [GS-5] grade level
• In addition to the one year of specialized experience at the next lowest grade (GS-05) level, candidates must demonstrate the below KSAs: i
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• ii
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• iii
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
• iv
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling acrossinterdisciplinarycoordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• v
• Advanced knowledge of policies and procedures associated withinterdisciplinarycoordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
• vi
…
Title: Medical Support Assistant/Advanced
Company: Veterans Health Administration
Location: Menlo Park – California – USA
Category: Healthcare, Administrative/Clerical
