Overview
Medical Support Assistant; Advanced-Community Care Service Jobs in El Paso, USA at Department of Veterans Affairs
Position: Medical Support Assistant (Advanced)-Community Care Service
The position is located at the El Paso VA Health Care System (EPVAHCS), Community Care Service (CCS), in El Paso, Texas. The Incumbent serves as an Advanced Medical Support Assistant (AMSA) in CCS and will be involved in administrative aspects of patient access, consults and scheduling for the service. Their work has a direct effect on patient care, the patient flow, and processes within CCS.
VA Careers – Medical Support Assistant:
Total Rewards of a Allied Health Professional
Major duties include:
* Access, scheduling/coordinating appointments using approved clinic access principles, patient processing, and customer service.
* Identify and develop ways to resolve problems with the administrative and clinical staff related to access, customer service, patient flow.
* Determine veteran eligibility for care, receiving, and processing complex health and administrative information, and coordinating Non-VA Care services for Veterans throughout the El Paso service area.
* Screens each consult request to the Non-VA Care Coordination Program and/or the Choice Program to determine patient’s eligibility status, technical completeness, accuracy, and urgency of request.
* Serves as primary administrative contact and process expert related to the EL Paso VAHCS NVCC and Choice Program.
* Serves as a trusted resource for patients who are receiving non-VA care. Provides accurate information related to specific non-VA providers (location, office contact, etc.), the NVCC or Choice process, as well as basic payment and authorization information.
* Establishes constructive and effective working relationships with the office staff and providers to effectively schedule appointments, resolve issues, and ensure ongoing patient (and vendor) satisfaction.
* Communicates with non-VA care providers to identify clinic and specialty availability.
* Collaborates with ordering El Paso VAHCS providers, and other clinical staff to expedite and authorize approved Non-VA Care for patients.
* Contacts health care providers in the community to identify additional providers for program referrals. Provides detailed information regarding the NVCC and Choice program and determines specialty care or services performed by the provider and identifies CPT codes to provide expected reimbursement for requested services.
* Authorize each episode of non-VA care a variety of software packages.
* Serves as a subject matter expert related to the NVCC and Choice program.
* Participates in meetings to identify and resolve issues that impact continuity of care for patients who are receiving non-VA care.
* Identifies issues for process improvement and actively participates in service or center-level process improvement activities/teams.
* Orients new service staff to the NVCC and Choice program and serves as a mentor and subject matter expert to these staff.
* Utilizes various computer equipment (scanners, double screens), software packages and systems (HSRM, VistA, Microsoft Office, CPRS, Triwest Portal) and troubleshoots minor problems. Assists peers in troubleshooting problems or issues with software or systems used on a daily basis.
Work Schedule:
Monday-Friday, 8:00am-4:30pm
Relocation/Recruitment
Incentives:
Not Authorized.
Telework:
Ad hoc.
Virtual:
This is not a virtual position.
Functional Statement #: 52763F
Permanent Change of Station (PCS):
Not Authorized
Title: Medical Support Assistant; Advanced-Community Care Service
Company: Department of Veterans Affairs
Location: El Paso, USA
Category:
