Overview
Member Experience Manager Jobs in Bellingham – Washington – USA at Anytime Fitness
This is a full time position, MINIMUM 30hrs/wk requirement.
The Member Experience Manager (MXM) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXM is responsible for carrying out key functions for operating the gym, which include but are not limited to: a) providing the absolute best customer service experience. b) account administration to current gym members.
c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXM also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and
teamwork
to carry out all job duties and requirements.
Duties
include but are not limited to:
* Welcoming all members and guests
* Answering any and all questions and handling member complaints
*
Conflict resolution
while maintaining
professionalism
* Answering and returning club calls
* Giving club tours that are targeted to the needs of our guests through
active listening
* Completing walk throughs of facility every 30 minutes and ensuring club cleanliness
* Selling memberships/coaching packages, writing out agreements, and entering new members into multiple systems
* Operating club financial system and collecting any balances of past due accounts
* Scheduling club tours and Member Onboarding Appointments via phone, email, and text
* Organizing and maintaining front office
* Cleaning and maintaining private restroom/shower facilities
* Completing a daily task list
* Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand
purpose
* Coaching and encouraging members in their journey to become the healthiest version of themselves
* Maintaining a robust social media presence for the club
Skills required:
* Excellent phone/verbal and written
communication skills
* Must be quick and accurate with numbers
* Ability to follow directions well
* Ability to work well independently and with a team
* Must have a positive and
collaborative
mindset
* Outgoing with the ability to quickly connect with people #J-18808-Ljbffr
Title: Member Experience Manager
Company: Anytime Fitness
Location: Bellingham – Washington – USA
Category: Administrative/Clerical, Sports/Fitness/Wellness