Overview
Member Services Administration Analyst Jobs in Toronto – Ontario – Canada at Ontario Teachers’
The opportunity
The Strategic Initiatives & Operations department is seeking an enthusiastic and self-motivated person to join our Operations team as a Member Services Administration Analyst. Our analysts are empowered, knowledgeable, highly skilled and champion
innovation
, constant learning and
service excellence
. The successful candidate will embrace a
continuous improvement
mindset while possessing strong mathematical and
analytical skills
in order to review, interpret and complete complex pension processes.
Who you’ll work with
The Member Services Administration Analyst plays a vital role within the Member Services division. The team is highly
collaborative
, skilled and motivated and provides exemplary service on a variety of key processes. In this role you will work as an individual contributor responsible for supporting and liaising with internal business partners and stakeholders across the division. This team reports directly to an Operations Manager.
What you’ll do Execute Member Services process and administration activities (including but not limited to
Quality Assurance
, Employer Experience, Member Experience, Finance, Actuarial Services)
Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities.
Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and
attention to detail
.
Task assignments will be pre-determined by Member Services Operations Management and are rotational in nature.
Identify, analyze and implement
process improvement
ideas & initiatives. Analyze task assignments with intent to improve operational efficiencies by providing solutions on reducing non-value-added process steps.
Document
process improvement
ideas/initiatives in central repository.
What you’ll need2+ years of Data Administration experience2-5 years of industry experience in
pension administration
roles, preferred
Resourceful and quick learner passionate about delivering superior service
Client-focused, motivated, proactive,
forward-thinking
, detail-oriented, organized and
respectful
Ability to
handle multiple deadlines, work items and projects efficiently
Exceptional
analytical skills
with strong
attention to detail
Strategic mindset and logical approach to
problem-solving
Demonstrated ability to think critically, make informed decisions and plan effectively
High degree of confidentiality and
professionalism
Commitment to high quality work through consistency and accuracy
Thorough understanding of
Pension Administration
, Dashboarding and Office applications (e.g. CRM systems, Power BI, Microsoft Office suite, Teams, etc.)Proficient understanding of the Teachers’ Pension Act (TPA), board policies/procedures and other relevant legislation#LI-RM1#LI-Hybrid What we’re offering Pay-for-performance environment that offers
competitive salary
and incentive
Numerous opportunities for
professional growth
and development
Comprehensive employer paid benefits coverage
Retirement income
through a defined benefit pension plan The opportunity to invest back into the fund through o…
Title: Member Services Administration Analyst
Company: Ontario Teachers’
Location: Toronto – Ontario – Canada
Category: Finance & Banking, Administrative/Clerical
