Member Services Manager

Overview

Member Services Manager Jobs in Houston – Texas – USA at Houston Apartment Association

Job Title:Membership Manager

Reports to:Vice President of Membership and Marketing

Job Description:

This person is responsible for assisting the membership department with the planning and implementation of prospective member contact, new member orientation and continued contact with current members for retention. A degree of creativity, latitude, attention to organization and detail is required.

Job Responsibilities:

· Assist prospects with membership questions about benefits and assist with filling out membership applications.

· Process new member applications and generate website logins.

· Prepare and deliver communications to new members immediately after they have joined to review benefits and marketing services available to them.

· Direct timely mailing of new member packets which include benefit materials.

· Database management for all for company member records. Create and maintain accurate membership files and update information in the membership data base.

· Calculate and process dues billing for accounts that have changes and updates to their portfolio or categories. This includes verifying membership and monitoring usage of member products (Click and Lease, Forms, subscriptions, etc.)

· Encourage membership renewals and keeps membersup-to-dateon program benefits.

· Assist with collections for accounting department for member dues as needed.

· Help new members connect with a volunteer mentor and gain greater value from their membership through the guidance of a veteran member.

· Update content on the website and in communications collateral.

· Contact members prior to and after their drop date to remind them of the dues renewals and rein statements and facilitate this process.

· Coordinate and attend monthly committee and membership meetings including planning, agendas, meeting minutes, registration and other tasks.

· Assist with the execution of events and meetings.

· Assist with administrative tasks with supplier marketing services; including billing, copying, mailings, filings and inventory.

· Assist with publication content management.

· Provides reports to Membership and Marketing Vice President, General Manager and Executive Vice President on membership statistics and trends.

· Create and prepare power point presentations, email lists, mailings, and other tasks as necessary.

Job Requirements:

· Proficiency in Microsoft Office applications, social media platforms as well as experience using database program(s).

· Ability to write letters, create forms and generate reports from database programs and answer telephones in a professional manner.

· Experience working for a non-profit trade or professional association is not required but could be beneficial.

· Some travel around Texas area to a variety of meetings held at restaurants. A few evening and weekend meetings may be required.

HAA offers participation in a 401K, medical and dental and vision benefits, observes all holidays including federal ones and offers a first year employee ten days of PTO and a day off for their birthday.

Salary will depend on experience.

-March 2024

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Title: Member Services Manager

Company: Houston Apartment Association

Location: Houston – Texas – USA

Category: Administrative/Clerical