Overview
Member Specialist Jobs in Cheyenne, WY at Boys & Girls Club of Cheyenne
North Forty Resort offers a tranquil escape in the heart of the Flathead Valley. Nestled amidst breathtaking natural beauty, our resort provides guest with a perfect blend of rustic charm and modern comfort. We pride ourselves on exceptional customer service and creating unforgettable experiences for our guests.
Job Description:
We are seeking a friendly, outgoing, and organized individual to join our team as a Front Desk Associate. The ideal candidate will be the first point of contact for out guests, ensuring a warm welcome and seamless check-in/check-out process.
Responsibilities:
Greet and welcome guests with a friendly and professional demeanor
Handle check-in and check-out procedures efficiently
Answer phone calls and respond to emails promptly
Assist guests with reservations, inquiries, and special requests
Provide information about the resort, local attractions, and activities
Maintain accurate records of bookings and payments
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Handle guest complaints and resolve issues in a timely manner
Perform other tasks as needed
Requirements:
High school diploma or equivalent
Previous experience in customer service, preferably in hospitality
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in computer systems and reservation software
Ability to work flexible hours, including weekends and holidays
Knowledge of the local area and attractions is a plus
Benefits:
Competitive hourly wage
A friendly and supportive work environment
Discounts at the Resort
Job Types: Part-time, Seasonal
Pay: $16.00 – $18.50 per hour
Expected hours: 12 – 30 per week
Schedule:
Evening shift
Holidays
Monday to Friday
Morning shift
Weekends as needed
Experience:
Hospitality: 1 year (Required)
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Ability to Commute:
Columbia Falls, MT 59912 (Required)
Ability to Relocate:
Columbia Falls, MT 59912: Relocate before starting work (Required)
Work Location: In person
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Title: Member Specialist
Company: Boys & Girls Club of Cheyenne
Location: Cheyenne, WY
