Overview
Membership & Administrative Coordinator Jobs in Wisconsin at Wisconsin Association for Environmental Education
Evenings 3PM – 11PM, Must be able to work on weekends.
Front Desk
Job Summary:
Front Desk Agents are responsible for providing an excellent welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments.
Essential Duties and Responsibilities:
Process guest check-ins and check-outs
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Other Responsibilities:
Knowledgeable in hotel services and programs.
May be required to assist in any and all departments in the hotel and directed by management.
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Benefits:
Flexible schedule
Schedule:
8 hour shift
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person
Title: Membership & Administrative Coordinator
Company: Wisconsin Association for Environmental Education
Location: Wisconsin
