Overview
National Account Manager Jobs in Chicago – Illinois – USA at The Millennium Group (TMG)
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of highereducation. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.
With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Managing delivery of operations of the Office Services Department across multiple location/states. This position requires an individual with a minimum of 5 yearsleadershipexperience, along with aproven track recordof managing multiple locations for the following service lines: mail, shipping/receiving, facilities, and other related office services. They will have the ability to identify and resolve potential issues proactively.
RESPONSIBILITIES:
Develop and manage services within multiple states, ensuringoptimizationof resources, vendors, and budgets.
Ensure office services are being handled according to expectations and with necessary expediency; manages workflow and productivity.
Supervise staff including daily activities, goal setting, team meetings, performance reviews, and hiring.
Ensure all supplies are ordered, tracked, and stored according to expectations.
Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversight.
Prepares monthly and quarterly reporting.
Ensure staff is meeting quality and productivity standards at all times; production targets are met daily, weekly, and monthly.
Oversees proper maintenance and usage of all equipment and supplies.
Interface with client, operations team, and all stakeholders as necessary.
Identifies and recommends service enhancements and value adds to client.
Manage budget and control expenses effectively.
QUALIFICATIONS:
4-Year college degree is preferred; or equivalent experience in related field.
Strong proficiency in Microsoft Product Suite;
Word, Excel, PowerPoint, Outlook, and Teams.
Requiresproven track recordof operationalleadership; 5-7 years of related experience in production, office services, facilities management; extensive management experience.
Proven track recordin ateam environment, leading productive relationships with colleagues, team members, management, and clients.
Exceptional operational expertise including quality and Six Sigmaprocess improvementandproblem-solving skills.
Exceptionalleadershipexpertise and demonstrated track record of creatingemployee engagement, hiring, retaining, and developing staff.
Demonstrated ability to balance tactical business needs with strategic decisions.
Ability to build strong working relationships with internal/external stakeholders.
Capable of solving complex and unique problems with significant impact on the business.
Exceptional interpersonal skills, excellent analytic, verbal and writtencommunication skills.
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Title: National Account Manager
Company: The Millennium Group (TMG)
Location: Chicago – Illinois – USA
Category: Management, Administrative/Clerical
