Overview
Night Auditor/Front Desk Agent Jobs in Stafford, TX at Residence Inn Stafford
Part-Time evening or Morning shift as needed.
(Must Have Hotel, and Opera Experience).
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
“`Duties“`
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club members and also returning guests. In addition, you are expected to:
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Answer phones in a prompt and courteous manner
Take payment from customers while accurately processing all cash and credit card transactions using established procedures
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events such as weddings and business conferences by directing their inquiries to the sales department.
Follow established hotel safety protocols and procedures at all times.
Perform other duties assigned including room tours, special guest requests, etc.
“`Skills“`
To be successful in this role, you should possess the following skills:
– Strong knowledge of hotel management systems and phone systems
– Excellent hospitality management skills with a focus on guest services
– Exceptional phone etiquette and communication skills
– Ability to build positive guest relations and provide personalized service
– Multilingual or bilingual proficiency is a plus
– Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
– Attention to detail and ability to multitask in a fast-paced environment
If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our valued guests.
Job Type: Part-time
Pay: $18.00 – $19.50 per hour
Expected hours: 16 – 36 per week
Benefits:
Employee assistance program
Employee discount
Schedule:
8 hour shift
Evening shift
Holidays
Monday to Friday
Morning shift
Weekends as needed
Work setting:
In-person
Ability to Relocate:
Englewood, CO 80112: Relocate before starting work (Required)
Work Location: In person
Title: Night Auditor/Front Desk Agent
Company: Residence Inn Stafford
Location: Stafford, TX
