Overview
NOC Support Jobs in Yangon, Myanmar at PayPlus Myanmar
Title: NOC Support
Company: PayPlus Myanmar
Location: Yangon, Myanmar
Key Responsibilities
- Network Monitoring: Continuously monitor network performance using various tools and dashboards. Identify and escalate potential issues or outages to senior engineers.
- Application Monitoring: Continuously monitor application performance using various tools and dashboards. Identify and escalate potential issues or outages to senior engineers.
- Alert Management: Respond to and investigate threat alerts and incidents. Document and track the resolution of alerts and incidents.
- Basic Troubleshooting: Perform basic troubleshooting steps to resolve common network and common application problems (After getting related SOW/Training from internal team). Document troubleshooting steps and outcomes.
- Communication: Communicate with related internal teams regarding network and application issues. Maintain clear and concise communication logs.
- Incident Management: Assist in the management of network/application incidents, following established procedures. Contribute to the resolution of incidents by performing assigned tasks.
Learning And Development
Seek opportunities to expand knowledge and skills in day2day operations.
Requirements
- Diploma or degree in network engineering, information technology, computer science, or a related field.
- Experience working in a NOC or similar real-time monitoring and operations role. (Fresh Graduates are welcome to apply)
- Understanding of network fundamentals
- Basic knowledge of compute infrastructure, including virtualization platforms
- Proficient with network monitoring tools like SolarWinds and Zabbix.
- Ability to troubleshoot network, compute, and storage systems and escalate critical incidents when necessary.
- Strong communication skills for effective incident reporting and collaboration
- Ability to work in a 24/7 operational environment, including on-call rotations.
- Proficiency in Office 365 suit
