Overview
NSO Administrative Specialist Jobs in Detroit, Michigan, USA at Neighborhood Service Organization
Description
Job Title: NSO Administrative Specialist
Department:
Clinics
Reports To:
Client Access Manager
FLSA Status:
Non
– Exempt
Summary
NSO Administrative Specialist will provide exceptional customer service to client/patient who arrive at NSO integrated clinics. They must share a strong knowledge of NSO’s programs, services while responding to client/patient’s and clinic staff, processing documentation, responding to facility and equipment needs, and performing additional clerical duties to optimize clinic operations. They must meet or exceed key metrics related to their productivity performance.
Successful candidates must possess
strong communication skills
, time management, and organizational skills.
Job Duties
Answer phone calls and process mail and additional requests as needed
Greeting clients/patients and other guests arriving to the facility
Coordinate and manage check-ins and perform insurance verification
Manage co-pay payments and clients/patients account balances
Receive packages and process mail
Prioritize and deliver messages and incoming requests to clinicians
Manage meetings, room reservations, clinician office reservations, etc.
Send appointment letters/ make reminder calls each day
Scan/ label and upload documentation to electronic system.
Distribute and document date signed copies of treatment plans are provided to clients/patients
Process referrals, incident reports, medical records requests, and authorizations. Enter authorizations and follow-up with errors
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Opening clinic building when assigned
Courier between facilities
Resolve facility issues (e.g. broken printers, copiers, etc.)
Manage Check request and invoices
Education
:
High School Diploma or equivalent
Minimum Required Experience
: 1-year minimum experience in an administrative assistant, receptionist, clients/patient/ patient facing or related role.
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Experience in a multi-line phone/telephony system
Valid Michigan Driver’s license/access to private transportation
DISCLAIMER MESSAGE:
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an
Equal Opportunity Employer
and is committed to excellence through
diversity
and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status #J-18808-Ljbffr
Title: NSO Administrative Specialist
Company: Neighborhood Service Organization
Location: Detroit, Michigan, USA
Category: Administrative/Clerical (Healthcare Administration), Healthcare (Healthcare Administration)
