Overview
Nurse Practitioner/Physician Assistant – Bilingual/English/Spanish Jobs in Plano – Texas – USA at Catalyst Health Group
Position: Nurse Practitioner/Physician Assistant – Plano, TX – Bilingual (English/Spanish)
SUMMARY The Triage Medical Assistant efficiently and effectively handles inbound and outbound communications for the Primary Care Medical Practitioners at Village Health Partners. These calls involve a wide-range of clinical and administrative requests from patients and other stakeholders, including but not limited to appointment scheduling and visit preparation, medication refills and reconciliation, follow-up care coordination, and benefits/authorization verification. The Triage Medical Assistant uses the phone, online chats, emails, faxes, or mail as well as advanced information technology to process these communications in a professional manner.
The Triage Medical Assistant uses pre-defined clinical protocol to obtain and document required information and to proactively identify and communicate any additional patient needs, as well as any significant care and
wellness
gaps. The Triage Medical Assistant may also be assigned the additional duties of the Back Office Medical Assistant as needed to provide support to the physician, clinical, and care coordination staff in the areas of patient care and office organization by performing a wide variety of clinical and administrative duties.
The Medical Assistant guides the patient from the waiting room to the exam room and prepares the patient for time spent with the physician. The Medical Assistant reconciles medications and submits physician-authorized prescriptions and refills. The Medical Assistant collects patient information as delegated by the physician to facilitate the proper professional diagnosis of the patient. Medical Assistants may take blood samples;
perform diagnostic testing, measure vital signs, and other clinical duties within the scope of their certification. Successful candidates work well in a
team environment
and are
respectful
and empathetic to patient’s needs and concerns. ESSENTIAL FUNCTIONS OF THE ROLE
• Excellent verbal, written, and interpersonal
communication skills
.
• Works efficiently and effectively in a
fast-paced
, clinical environment.
• Fluent in Medical Terminology.
• Follows documented protocols and procedures.
• Appropriately escalates issues outside of existing protocols to meet the needs of the patient.
• Conducts complete medication reconciliation.
• Updates medical history based on the information provided by the patient.
• Identifies special needs and takes the proper steps to ensure patient appointments are scheduled appropriately.
• Documents all history of present illness for acute or chronic care patients.
• Follows all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
• Verifies and updates patient insurance and demographic information.
• Schedules appointments and queries clinical information from the System.
• Meets performance and service level criteria as defined in “Performance Metrics.”
• Empathizes with and coaches the patient in navigating the healthcare system.
• Works well with a
diverse
group of professionals in a
team environment
.
• Proactively and professionally identifies opportunities for improvement in work processes and/or setting.
• Follows all clinical
safety protocols
and…
Title: Nurse Practitioner/Physician Assistant – Bilingual/English/Spanish
Company: Catalyst Health Group
Location: Plano – Texas – USA
Category: Healthcare, Administrative/Clerical
