Overview
Office Admin Jobs in Kansas City, MO at Dry Basement, Inc.
Job Description
The ultimate goal of the Guest Coordinator is to provide extraordinary hospitality and guest experience to every guest on the phone and in-person. Responsibilities include, but are not limited to: answering the phone with enthusiasm and with a smile, appropriately resolving a guests’ expressed and unexpressed needs, providing excellence to guests at check-out and scheduling, and cross-training for all Front Office duties. The Guest Coordinator will demonstrate excellent attention to detail, build positive relationships with guests, and deliver a WOW experience to guests.
Essential Duties & Responsibilities
Answer the phones within two rings and with a smile, create telephone encounters, transfer calls to the applicable party
Rotate as a back-up for guest check-out. Create accurate claims and collect appropriate monies at time of service.
Share responsibility for phone guest check-out. Ensure payment is processed with correct credit card. Mail invoice and lab orders, if applicable.
Schedule and modify appointments
Transfer calls to appropriate departments.
Make confirmation calls one week in advance for providers
Keep up to speed with scanning and administrative documents
Update addresses in EMR, as needed
Perform medical record requests with required documentation
Share responsibility for accounts receivable outbound calls and collection
Build relationships with guests by providing a WOW experience
Continually looks for ways to surprise and delight guests
Update tracking for metrics
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Knowledge & Skill Requirements
Warm, friendly and outgoing personality
Detail oriented
Computer skills
Ability to work independently
Ability to manage time effectively and work efficiently to complete tasks
Ability to multi-task
Ability to prioritize tasks
College Degree, preferred
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Needs ability to use a keyboard to enter and retrieve data
Must have good eyesight to view computer monitor and phone
Must be able to walk up and down staircase throughout the day
Must be able to lift 20 pounds
Requires the ability to sit in a desk chair throughout the day
Must be able to speak and communicate in a clear, articulate manner over the phone and in person
Must be able to type at least 35 words per minute
Title: Office Admin
Company: Dry Basement, Inc.
Location: Kansas City, MO
