Overview

Office Administrator Jobs in London – England – UK at Daniel Owen Ltd

Monday-Friday
8:30-5pm
Permanent position
23-28,000 per annum
Office based
Previous admin experience essential

The Role

Dealing with general calls and administration duties, taking specific ownership on repair calls, follow up on recommendations, issue quotes, order parts, preparing jobs for invoicing.

Working with Team Leader on bookings on all repairs and servicing, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).

General Day to day administration work as follows;

KPI reporting

Referring for new boilers

Ordering best price parts and raising purchase orders

Reporting on recalls

Assessing where supervisory visits are required

Reporting immediately on receipt of warning notice/ safe guarding issues

Responding to all email requests based on priority

Keeping residents updated

Dealing with suppliers

Requesting orders for chargeable items

Preparing jobs for invoicing

Allocating best “fit” engineer/s

Closing down jobs on system

Liaising with Surveyors and arranging joint visits Duties to:

Handle in/outbound telephone/email enquiries professionally and efficiently

Ensure that procedures are followed

Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints

Deal with any paperwork required and support the accounts department.

Deal with general administration duties

Book, allocate and organise work for

Liaise with suppliers, operatives, customers/clients and other office

Attend regular update meetings to discuss contract performance & raise any

Create and update any existing excel spreadsheets

Monitor and oversee all daily services ensuring they are allocated to relevant engineers

Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary

Manage engineers’ daily workload, ensuring engineers are in the correct locations with correct amount of daily work

Update their bespoke software with correct job notes relating to queries

Be flexible and help out with other areas when colleagues are busy or absent

Any other duties as and when required in order to meet the needs of the business

To communicate and check engineers work from the previous day to ensure all jobs are closed down

Desired Skills & Experience

We are looking for an enthusiastic, approachable, and practical person tojoin our team.

You will have:

Excellent command of the spoken and written English Language

The ability to work under pressure and meet deadlines

Attention to detailwith good computer skills including excel

Self-starter and a good proactive thinker with good organisational skills

Prioritisation and time management of own

Customer service experience from previous roles All applicants must have a valid right to work in the UK

Benefits

We offer a fun & friendlywork environment

Casual dress code

Company pension

Christmas & Summer parties

28 days holiday (including bank holidays)

Title: Office Administrator

Company: Daniel Owen Ltd

Location: London – England – UK

Category: Administrative/Clerical, Management

 

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.