Overview
Office Administrator Jobs in London – England – UK at Daniel Owen Ltd
Monday-Friday
8:30-5pm
Permanent position
23-28,000 per annum
Office based
Previous admin experience essential
The Role
Dealing with general calls and administration duties, taking specific ownership on repair calls, follow up on recommendations, issue quotes, order parts, preparing jobs for invoicing.
Working with Team Leader on bookings on all repairs and servicing, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).
General Day to day administration work as follows;
KPI reporting
Referring for new boilers
Ordering best price parts and raising purchase orders
Reporting on recalls
Assessing where supervisory visits are required
Reporting immediately on receipt of warning notice/ safe guarding issues
Responding to all email requests based on priority
Keeping residents updated
Dealing with suppliers
Requesting orders for chargeable items
Preparing jobs for invoicing
Allocating best “fit” engineer/s
Closing down jobs on system
Liaising with Surveyors and arranging joint visits Duties to:
Handle in/outbound telephone/email enquiries professionally and efficiently
Ensure that procedures are followed
Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints
Deal with any paperwork required and support the accounts department.
Deal with general administration duties
Book, allocate and organise work for
Liaise with suppliers, operatives, customers/clients and other office
Attend regular update meetings to discuss contract performance & raise any
Create and update any existing excel spreadsheets
Monitor and oversee all daily services ensuring they are allocated to relevant engineers
Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary
Manage engineers’ daily workload, ensuring engineers are in the correct locations with correct amount of daily work
Update their bespoke software with correct job notes relating to queries
Be flexible and help out with other areas when colleagues are busy or absent
Any other duties as and when required in order to meet the needs of the business
To communicate and check engineers work from the previous day to ensure all jobs are closed down
Desired Skills & Experience
We are looking for an enthusiastic, approachable, and practical person tojoin our team.
You will have:
Excellent command of the spoken and written English Language
The ability to work under pressure and meet deadlines
Attention to detailwith good computer skills including excel
Self-starter and a good proactive thinker with good organisational skills
Prioritisation and time management of own
Customer service experience from previous roles All applicants must have a valid right to work in the UK
Benefits
We offer a fun & friendlywork environment
Casual dress code
Company pension
Christmas & Summer parties
28 days holiday (including bank holidays)
Title: Office Administrator
Company: Daniel Owen Ltd
Location: London – England – UK
Category: Administrative/Clerical, Management