Overview
Office Administrator Jobs in Somers, NY at Houlihan/Lawrence
Notice of Job Opening
POSTING DATE:
6/9/2025
POSITION:
101457 ADMINISTRATIVE SPECIALIST II
DEPARTMENT:
CC-Call Center
APPLICATION CLOSING DATE:
6/23/2025
Classification Code AA50 / Slot 0000
For ALL Faculty Positions – An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.
For Staff Positions – If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.
***International transcripts must be evaluated through World Education Services***
If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.
Please feel free to submit any electronic documents with your on-line application as an attachment.
STATE SALARY RANGE:
SC Pay Band 03 $27,510 – $39,207 – $50,905
ANTICIPATED HIRING RANGE – MIN:
$27,510
ANTICIPATED HIRING RANGE – MAX:
$39,207
HOURS:
40
CAMPUS:
Thomas E. Barton Campus
GENERAL RESPONSIBILITIES
In this challenging role, you will be supporting the CC-Call Center department at Greenville Technical College. Duties may include any or all of the following.
Serve as a member of the call center team which will answer inbound phone and make outbound calls from/to prospective and current students, business and industry, faculty and staff, and others in the campus community. This role is critical in providing timely, courteous, and accurate information to all inbound calls.
Answer all inbound phone calls during assigned shift. To include navigating the VOIP phone technology to ensure that calls are routed as appropriate. Communications can also include two-way texting.
Provide excellent customer service to every person who places an inbound call, to include resolving the customer question or concerns in a courteous and accurate manner while observing the service level metrics.
Handle all escalated tickets to appropriate supervisor or department to ensure that customer question or concerns are handled within the appropriate service level metrics.
Maintain all service level metrics as determined by supervisor to include but not limited to: average speed of answer, call conversation quality average hold time, call volume, escalation level, average talk time, and abandoned call rate.
Maintain knowledge of current policies and procedures and consult knowledge base as appropriate to ensure all accuracy.
Other duties as assigned
Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!
MINIMUM QUALIFICATIONS
A high school diploma. Related clerical experience may be substituted for a high school diploma.
PREFERRED QUALIFICATIONS
Prefer Bachelor’s degree + 1 year related work experience; or Associate degree plus 3 years related work experience.
Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)
It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
*Greenville Technical College is a tobacco-free institution*
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Title: Office Administrator
Company: Houlihan/Lawrence
Location: Somers, NY
