Overview
Office Administrator Jobs in San Diego, USA at Historic Tours of America
The Administrative Assistant handles customer inquiries in person, on the phone, and through company e‑mail, providing information to the public according to established procedures. The customer’s first impression must reflect that our company has integrity, is safe, and fun. The role also involves computer support, photocopying, filing, mailing, inventory, and other clerical duties to support staff in a busy office environment.
Benefits
- Competitive pay and paid training: $20 per hour
- Schedule:
Wednesday – Sunday
- All full‑time employees are eligible for 2 weeks of paid vacation time as well as company‑sponsored health and wellness plans
- All employees (full‑time, part‑time, seasonal) eligible for paid sick time, 401(k) plan with company matching, a fun and upbeat work environment with award and recognition celebrations, First Stop Health – 24‑hour access to a doctor by phone or computer for employees and their dependents (employer pays 100%), discounts in retail stores, and free admission to all company attractions
Essential Functions
- Extend courtesy, friendliness, and hospitality in full measure to every guest.
- Be knowledgeable of the company’s products and services and local tourism‑related information to provide accurate information.
- Answer multi‑line telephone and radio to assist the public with tours and attraction information and direct calls to the appropriate person by first announcing the caller (a warm transfer); take and deliver messages to the appropriate person.
- Assist guests with booking online reservations.
- Use Google Maps to assist lost guests and give them directions to the closest trolley stop or tourist‑related information.
Required Knowledge, Skills, and Abilities
- High degree of self‑motivation and ability to work independently over long periods within the scope of established rules and regulations.
- Knowledge of administrative and clerical procedures and systems such as Microsoft Word, Excel, Outlook, managing files and records, and other office procedures.
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. Sound telephone etiquette with clear voice; no shouting or interrupting the customer.
- Ability to maintain a good working relationship with customers, employees, and department staff.
- Ability to remain composed and effective under pressure and changing conditions.
Qualifications
- High school graduate or equivalent preferred.
- Previous experience in clerical, secretarial, or business administration preferred.
- Knowledge of Microsoft Word, Excel, and Outlook.
Other Requirements
- Must pass pre‑employment MVR/background check and substance abuse testing. MVR check only if required to drive on duty.
- Valid California driver’s license with an acceptable driving record for the past three years (if required to drive while on duty).
- Have a passion for helping people and making their San Diego experience memorable.
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Title: Office Administrator
Company: Historic Tours of America
Location: San Diego, USA
Category:
