Overview
Office Administrator Jobs in Fort Worth, TX at YES Communities
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams.
Duties and Essential Functions
Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
Strong administrative skills and attention to detail
Exceptional customer service skills, over the phone and in person, with customers and internal departments
Ability to manage different personalities, work styles and needs
Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
Assist in the preparation of regularly scheduled reports
Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups
Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
Assemble proposals and regret correspondence for Sales and Catering Managers
Create Post Convention Reports, merge corresponding thank you letters
Conduct Site Visit Tours as needed for Sales and Catering clients
Send first contact template response to Catering inquiries with basic hotel information
Assist in managing execution of small one-day meetings or rooms only programs
Work directly with Operations/Restaurant to help coordinate the handling of functions
Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
Other duties as assigned
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Title: Office Administrator
Company: YES Communities
Location: Fort Worth, TX
