Overview
Office Administrator Jobs in Seattle, WA at Coss 2 Design Group
Hotel Front Desk Agent ( Full Time)
Our 30-room hotel needs Hotel Front Desk Agents to serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multitasking. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. Must be hardworking, responsible, dependable and willing to go the extra mile!
Created by the seasoned team behind Willowdale Estate and Bramble Hospitality, our newest property extends our renowned hospitality and exceptional service to a relaxed country setting in historic Rowley, Massachusetts.
Briar Barn Inn blends casual elegance and rustic comfort. Our restaurant, spa and guest rooms serve up all the elements to make your wedding, business event, or family celebration a welcoming and memorable experience.
Job Type: Full-Time; Wednesday through Sunday 2-10pm shift with Monday and Tuesday off.
Hotel Front Desk Agent responsibilities
Check-ins/Check-outs
Answer the phone at the front desk to respond to current and prospective guests’ needs
Book reservations for individuals, families and groups as required
Act as a bell person or housekeeper when necessary
Greet all guests as they arrive (follow a 5/10 rule).
Schedule special services, such as spa treatments, when guests inquire
Track housekeepers ready rooms / log hours / communicate
Refer guests to local amenities and venues
Communicate guests’ requests and complaints to the appropriate department
Be a team player!
Maintain a professional attitude and be friendly, courteous, kind at all times.
Communicate effectively with other departments and managers.
Keep front desk and lobby areas neat and clean at all times.
Stay organized and calm while managing multiple tasks.
Take initiative to solve problems and improve operations.
Be well groomed and neat in appearance.
Be helpful to guests and go the extra mile when possible.
Abilities
Communicate in English in a clear, concise, grammatically correct, pleasant and sincere manner.
Be outgoing, friendly and patient even after working long hours.
Effectively deal with internal and external customers who will require the highest level of customer service with patience and tact.
Understand and practice the policies of Briar Barn Inn
Handle multiple tasks with poise, accuracy and timeliness.
Use good judgment at all times.
Carry out all requests correctly and creatively in a timely manner.
Work independently as well as take ownership on delegated projects.
Be flexible with the schedule and be willing to pitch in wherever is needed in any department.
Skills and Qualifications
Familiarization with Skyware is a plus
Exceptional detail and time management skills.
Excellent customer service skills
Excellent oral and written communication skills.
Ability to work through any customer complaint with a smile on your face and ability to resolve issues on hand.
Required experience and skills:
Hotel: 1 year
High school diploma/GED required
Bilingual a plus
Excellent oral and written communication skills
Willingness to work nights, weekends and holidays
Familiarity with the hospitality industry a plus
Ability to pass background check and drug screening
Willingness to maintain confidentiality
Minimum of one year hotel operations experience or hotel related experience or service industry is a plus.
Excellent Communication skills: must be able to speak, read, write, and understand the primary language(s) used in the hotel and by guests who frequently visit the hotel.
Physical: requires writing, standing for long periods, lifting up to 50lbs, sitting, walking, repetitive motions and excellent speaking ability.
Technical: must have strong computer skills. Knowledge of Microsoft Word, Excel, and managing a database is a plus.
Required license or certification:
Driver’s license’
‘
Work Location:
One location
Work Remotely
No
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Paid time off
Schedule:
8 hour shift
Evening shift
Every weekend
Holidays
Work setting:
In-person
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Work Location: In person
Title: Office Administrator
Company: Coss 2 Design Group
Location: Seattle, WA
