Overview
Office Assistant Jobs in Colorado Springs, CO at Froggy’s Pest Control Inc.
At Chicago Marriott Northwest, our people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You’ll also enjoy unique perks such as employee engagement opportunities, onsite events, local discounts, and employee rates on hotel stays. Plus, we’re committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.
Whether you’re just starting out in the hospitality industry or are a seasoned professional, Chicago Marriott Northwest offers a supportive and collaborative work environment that encourages growth and fosters success properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.
Our Location
Chicago Marriott Northwest, nestled in the northwest suburbs off I90 Toll Road and Route 59, just 30 minutes outside of Chicago. Our hotel is the perfect commute and work-home away from home base for suburban, urban and even farm country dwellers.
Our property boasts newly renovated, rooms and suites, opening soon Bar Louie restaurant, Starbucks, M Club for Elite Marriott Members, a banquet hall with plenty of flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Chicago Marriott Northwest with Blue Ridge Hospitality Group can mean for you!
Our Company Overview
At Chicago Marriott Northwest, we prioritize our “People First” value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.
Front Desk Agent – Key Responsibilities
As a Front Desk Agent at our Chicago Marriott Northwest in Hoffman Estates, you will play a crucial role in creating a memorable first impression for our guests. Your engaging personality and exceptional customer service skills will contribute to our goal of providing guests with an unforgettable experience. Your key responsibilities will include:
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Promote Hotel’s marketing programs.
Make an appropriate selection of rooms based on guest needs.
Code electronic keys. Non-verbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Requires continual standing and movement throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make changes and balance an assigned house bank.
Accept and record vouchers, travelers’ checks, and other forms of payment.
Convert foreign currency at current posted rates.
Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication.
Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction.
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Take ownership of guest’s challenges and follow through to ensure guest satisfaction.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgement and discretion.
Summon bell-staff assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guests by pulling the box from the vault and carrying it to the customer.
File access slips in room order.
Operate facsimile machine to send, receive, and log incoming transmissions.
Notify guests of incoming faxes using the message function of the computer.
Use the photocopier to make copies of items as required.
Prepare room assignment for our groups.
File registration cards in room number order.
Retrieve registration cards from the files for each check out.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Always use the LEARN Marriott standard.
Other duties as assigned.
Front Desk Agent Education and Experience:
High school diploma or equivalency required.
A minimum of 2-3 years of experience as a desk hotel agent is required
Experience with Marriott’s Full Service Property Management Systems (FSPMS) is preferred but will train the right person with experience with OPERA
Full service hotel experience preferred
Job Types: Full-time, Part-time
Pay: $17.00 – $19.00 per hour
Expected hours: 20 – 40 per week
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Food provided
Free parking
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Weekends only
Work Location: In person
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Title: Office Assistant
Company: Froggy’s Pest Control Inc.
Location: Colorado Springs, CO
