Overview
Office Assistant Jobs in Hauppauge, NY at Multi Service Management
Administrative Assistant – CSR
Rainbow Restoration of Orange County is currently seeking an Administrative Assistant/ Customer Service Representative to join our growing team.
We are seeking someone who thrives in a high pace environment, is great on the phone, detail-oriented, and excellent in multi-taking. As Administrative Assistant, you are a key team member supporting the work of management and other staff, responsible for clerical, general administrative and project-based work, and contribute to the day-to-day operations of restoration and construction activities. Exemplifying our code of values, you will project a professional company image through in-person and phone interaction.
Specific Responsibilities:
Answer the phone, using the Rainbow Restoration phone script, in a courteous manner and ascertain the nature of the call
Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be performed. Work with service professionals and customers to maximize customer satisfaction
Document an accurate job file to support the services provided
Coordinate with other team members daily job files and maintain internal and external communications
Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Solicit additional work and obtain recommendations of potential new customers from the call
Learn our business management software and industry specific programs
Administrative and management duties as required including data entry, additional responsibilities commensurate with the growth of the organization
Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner
Job Requirements:
2+ years of administrative or office-related experience, experience in service industry environment a plus
Excellent written and verbal communication skills, and a consistently courteous and professional tone of voice at all times
Polite and confident customer service skills, including listening and questioning skills
Be self-motivated, self-directed and enthusiastic who can deliver on high expectations with minimal oversight
Capability to work in a fast-paced, team-oriented office environment
Detail-oriented and organized with strong data entry skills
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Valid Driver’s License and ability to pass background check
Job Types: Full-time, Part-time
Pay: $20.00 – $22.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Title: Office Assistant
Company: Multi Service Management
Location: Hauppauge, NY
