Overview
Office Associate II Jobs in Augusta, ME at State of Maine
Full Job Description
Department of Health and Human Services (DHHS)
Opening Date: March 15, 2024
Closing Date: March 29, 2024
Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $16.80-$23.25/per hour*
New State employees begin at Step 1, $16.80/hour
Position Numbers: 02022-3011 & 02000-1335
These Office Associate II positions in DSER are full-time Monday-Friday, 8-5, and are located at 35 Anthony Ave. in Augusta under the supervision of Erika Hamlin and Laurie Smith.Partial telework schedule may be available with management approval
Job duties:
The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to:
Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
Communicating with parents, answering questions, and providing information about the child support program
Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
Telephone Customer Service
Building cases and managing contact with individuals applying for child support services
Document imaging and indexing
Scheduling genetic testing
Assisting with general office duties
Minimum Qualifications:
To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou.This position requires occasional travel.
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Title: Office Associate II
Company: State of Maine
Location: Augusta, ME
Category:
