Office & Community Manager Job in Paris (75) at Zuora –
Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.
Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy – a $1.5 Trillion opportunity by 2025 according to UBS.
Our mission: to power the world’s best companies to win in the Subscription Economy.
Workplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs (what we call Zuora employees). We create and support offices that look good, initiatives that feel good, and programs that do good for Zuora and our community. As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture wherever people work. There’s no shortage of opportunities, energy, and drive with this team!
As an Office and Community Manager, you will be based in Paris, but along with another member of our team, you will help support our distributed workforce of ZEOs who live throughout Europe. Your goal is to lead and support engaging and energizing activities both in person and virtually, while also making sure that teams have what they need to be successful. This is done by actively interacting with and supporting teams through Slack, email, and in person. We want you to be a resource for everyone at Zuora!
In addition to taking care of our office and supporting our ZEOs, this role will also support some of our Sales and Marketing initiatives including but not limited to: coordinating dinners and offsites for teams and customers, sending promotional items, preparing required documentation, and being a support to our IT team based in London (don’t worry, IT technical skills are not required!)
This role is required to be in the office located in central Paris at least 3 – 4 days per week. Minimal travel within Europe may be requested approximately once a quarter.
You will report to a manager based in California and speaking both fluent English and French is required.
IN THIS ROLE, YOU’LL GET TO
Support employees and visitors
Listen to the needs of our ZEOs both through formal meetings and informal conversations
Report on in-office employee attendance across our global offices
Assist with employees needs in the office
Play a key role in onboarding and offboarding employees
Manage incoming requests and questions using a ticketing system
Facilitate office access and badging for employees and guests
Support guests or employees traveling to an office they are not familiar with – provide directions and needed information, add them to the building guest list, and be the point of contact to answer any questions
Enhance the energy and connection of employees
Help organize and/or support office events, both virtually and in-person
Develop new and impactful engagement projects and programs to enhance the experience of our ZEOs
Work collaboratively within the rest of the global Workplace Resources team and with cross-functional groups to lead and run various programs
Provide important information and create excitement and connection through Slack, email, and in-person
Draft and distribute clear communication and documentation to all levels of management
Maintain a safe, clean, and organized office
Take pride in the appearance of the office and make it friendly for our employees and guests
Maintain adequately stocked kitchens and office supplies, restock paper and copy machine products, and general upkeep of office equipment
Manage weekly snack ordering and budgeting with our vendors
Order meals for the office when required
Ensure safety measures are in place
Ensure conference rooms are clean, functional and presentable
Manage shipping and receiving for the office
Assist with facility improvement projects including furniture modifications, setups, and moves
Communicate with building management for any facilities needs
Respond to building emergencies
Manage services with various vendors
Provide administrative support to the local teams
Coordinate local Sales and Marketing team dinners and off-sites
Shiping promotional items and gifts and other materials to customers
Assist in processing invoices and other admin related tasks
Distributing and collecting IT equipment
WHO WE’RE LOOKING FOR
Must be customer service oriented
A positive, can do attitude with a willingness and excitement to learn new things
Interpersonal skills, supported by excellent written and oral communications skills
Demonstrated ability to interact effectively with a wide variety of people and levels of management
Proven ability to be resourceful in solving problems without much supervision
Ability to work independently and set priorities and propose solutions effectively with minimal direction or guidance
Extremely proactive with a strong willingness to get involved in discussions and projects
Can think creatively and out of the box
Experience managing complex projects from start to finish
Demonstrated ability to work and multi-task effectively in a fast-paced, dynamic office environment
Able to prioritize workload and work under pressure with a high level of proficiency and initiative
Knowledge of G Suite Apps and Slack
Ability to learn new software programs; familiarity with Zoom (or other VC systems) preferred
Willingness to learn, be flexible, and play an essential role in an exciting and growing company
Ability to lift 15 – 20 KG
Bac à Bac+3 minimum
Three years of related experience
- Specific benefits offerings may vary by country
As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.
Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.
At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.
To learn more visit www.zuora.com
Zuora is proud to be an Equal Employment Opportunity Employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
About the Company
Company: Zuora –
Company Location: Paris (75)