Overview
Office Coordinator Jobs in Fremantle, Western Australia, Australia at Alf the Label
Title: Office Coordinator
Company: Alf the Label
Location: Fremantle, Western Australia, Australia
Office Coordinator for a local award-winning luxury accessories brand.
We are looking for our newest team member who is passionate about providing great customer service, has experience in administration, and thrives with a diversity of tasks in their role.
About Alf the Label
Designed to transition women from adulthood to motherhood without compromising style for functionality, Alf the Label elevates the standard for upscale handbags and accessories and has made history as the first parenting brand to showcase at New York Fashion Week. Crafted to fit seamlessly into the lives of busy, fashion-conscious parents, Alf the Label marries style and luxury with effortless practicality.
Your role with Alf
An exciting opportunity has become available to join the Alf the Label based in our office in Fremantle, Western Australia. This flexible role for15-20hrs hours per weekand would be well suited to someone who is looking for work around school hours, up to 4 days per week.
You will be working closely with our Operations Coordinator and reporting directly to management, assisting departments across the business with tasks including but not limited to:
Manage inbound and outbound customer support queries through our customer service platform (Gorgias) in a professional and timely manner.
Liaise directly with customers through phone, email/Gorgias, Facebook, Instagram and Live Chat.
Resolve customer concerns, exchanges and returns as quickly and efficiently as possible, striving to find a solution which is fair to both the customer and the business.
Use our Inventory Management System to cross check orders and addresses, and liaise with our 3PL in Sydney to troubleshoot any prior to releasing orders for dispatch.
Prepare WA orders to dispatch from Fremantle HQ, deliver orders to the local post office and collect returns.
Assist with bank reconciliation and month end processes and activities in Xero.
Manage customer orders within Shopify.
Provide Executive Assistant services to our CEO and General Manager, helping to streamline their workflow and daily tasks.
Provide support for our Wholesale Coordinator.
Other adhoc and office admin tasks as required.
About you
Excellent verbal and written communication skills;
Organised with a high attention to detail, excellent time management and the ability to multitask;
An enthusiastic bubbly nature and willingness to learn;
Strong proficiency in Microsoft Office suite. Experience with Xero and Shopify and is also desirable.
The ability to be agile and think innovatively.
Please send your CV and a cover letter introducing yourself and your experience to us at [email protected] by 21 April 2024.
The Alf team are a friendly, inclusive and positive team to work with. Alf encourages people of all cultural backgrounds, gender and sexual preference to apply for this role and welcomes diversity in all areas of our business. Please note: this position is only open to applicants with the relevant rights to work in Australia.
