Overview
Office Coordinator Jobs in Lawrence, MI at Field Plumbing and Heating
Full Job Description
Office Coordinator
Field Plumbing and Heatingis a third generation family owned HVAC and Plumbing company. We have been proudly serving the residents and businesses of Southwest Michigan for over 60 years. Our company strives to create a rewarding work environment for our teammates while providing the best HVAC and plumbing services to our customers. We have assembled a dynamic and knowledgeable team that genuinely wants to help our customers feel comfortable in their homes and businesses. We always aim to provide value over and above what our customers expect. Our team is brought together by the determination to not only better our families and client’s lives but also our community through our exceptional professionalism, knowledge, value, and respect for all involved with our company.
Why Choose Field Plumbing & Heating?
Highly competitive pay
Advancement opportunities
Stable, year round work
Health, Dental, Vision (80% covered for the employee AND dependents!)
401K w/ match up to 4%
2 Weeks Paid Vacation
1 Week Sick Time
Paid Holidays
Work Hours:Monday – Friday; 8:30 am – 5:00 pm
Pay: $20.00-25.00/hr Depending on experience
Job Summary:To manage day to day scheduling operations, ensuring that jobs are ready for installation. Answer multi line telephone and provide exemplary customer service. Company purchasing duties per the company’s purchasing procedures. Responsible for updating installation job progress, contacting customers regarding scheduling issues, scheduling subcontractors and ordering equipment. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office. Assist dispatching and scheduling service calls. Obtain permits and schedule inspections with local building depts. Act as the maintenance Contract Administrator. Maintain software data base to promote client retention on contracts. Complete outbound calls to explain warranty of new equipment sales and program benefits. Maintain customer database with current information.
Required Qualifications:
2+ years administrative/customer service experience
High School diploma or equivalent (minimum)
Purchasing or scheduling experience preferred
Ability to pass a drug and background check
HVAC or related industry experience a plus
Advanced communication skills; written and verbal
Proficient in Microsoft Office: Word, Excel, Outlook
Knowledge of dispatching software preferred
Prioritization and organizational skills
High attention to detail with the ability to complete tasks and follow through
Works successfully in a fast paced environment
Geographical knowledge of service area and map reading skill
Title: Office Coordinator
Company: Field Plumbing and Heating
Location: Lawrence, MI
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