Overview
Office Manager Jobs in Vienna, VA at Forefront Dermatology
Full Job Description
Overview:
An Office Manager provides leadership, communication and guidance to all physicians, PAs, NPs, clinic team leaders and staff in their assigned clinics while promoting the values and mission statement of Forefront Dermatology.
This position is accountable for cultivating clinic culture and delivering a patient experience that result in the highest levels of patient satisfaction and retention. Office Managers are accountable for helping to drive provider and clinic level economic profitability and growth by monitoring financial performance reports. Office Managers act as the primary communication liaison between Support Services and clinics including but not limited to companywide policy and procedural changes as well as clinic operational protocols. An Office Manager will effectively oversee multiple clinics via a combination of on-site and remote management, requiring travel.
Responsibilities:
Performance Results: Monitor and Analyze trends in revenue, productivity, appointments, work days and patient flow to maximize practice growth and provider performance. Monitors physician, PA, and NP vacation requests to maximize appointment availability and revenue potential.
Leadership: Maximizes clinic operational efficiency, customer service, and performance, as well as physician, PA and NPsatisfaction through effective leadership and communication.
Team Leader oversight: Regular communication and review of clinic operations and planning for upcoming changes. This oversight includes:
Staff issues, development and training
Addressing physician, TL, and staff concerns
Coaching on areas of team leader responsibility as needed
Equipment or supply needs and / or issues
Review staffing analysis and staff schedules for adequate ratios and coverage
Participation in economic performance directives related to direct clinic costs (labor, supplies, etc)
Ensure timely collection of patient A/R by front desk staff
Collaborate with Clinic Leadership:Actively participate in monthly meeting with all clinic leadership teams (Physicians, Mid-Level Providers, and TLs)for review of clinic operations and planning for upcoming changes including but not limited to:
Review office economic performance
Review other operational reports and measures for compliance
Support Services operational updates on policy and procedural changes
Discuss and address individual clinic questions and concerns as well as discuss overall company direction
Extended operations team oversight:Lead Monthly Collaborative Group TL meeting with all direct TL reports participating via phone and web
Present standardized companywide TL meeting PowerPoint presentation
Discuss additional content specific to particular clinics
Review office economic performance; assess opportunities to better fill schedule and control supply and labor costs.
Support teamwork within region by encouraging open dialogue amongst TLs
Human Resources/Staffing:
Responsible for overall clinic staffing performance. This includes interviewing, selection, hiring, terminations, performance reviews, orientation, training and time and attendance or delegation thereof.
8. Directly responsible for clinic TL orientation and accountable for oversight or performance of team leader responsibilities.
Oversees accuracy of clinic staff work schedules and provides feedback to TL as needed.
Reviews staff time & attendance reports and manages issues …
Title: Office Manager
Company: Forefront Dermatology
Location: Vienna, VA
Category:
