Overview
Office Manager Jobs in Richmond – Virginia – USA at Groups: recover together.
Office Manager
Location :
Name Linked
Richmond
Job Location
s
US-VA-Richmond
Category
Operations
Type
Regular Full-Time
Overview
Groups Recover Together is an outpatient addiction medicine provider that delivers comprehensive outpatient treatment for opioid addiction. Based on the principle that recovery is tied to aspects of life that are beyond the reach of an office visit, our care model includes three core modalities that are proven to help individuals get their lives back on track — medication, weekly group therapy, and care navigation.
We pride ourselves in providing high quality clinical treatment and team-based support needed to build a life worth living sober.
Responsibilities
Groups is looking for an organized and self-motivated Office Manager who will be responsible for providing administrative support to our members, clinicians, and medical providers. Office Managers work closely with local
leadership
teams to tackle day-to-day office operations, coordinate calendars, and organize meetings that promote recovery for our members.
To be successful in this position you should be detail-oriented, professional, able to solve problems independently, have excellent written and verbal
communication skills
, exceptional customer service skills, and demonstrate the ability to navigate and de-escalate high stress situations.
Empathy
, efficiency, and ability to balance multiple priorities are essential.
Duties & Responsibilities
Responsible for maintaining overall office appearance
Responsible for opening and closing Groups offices
Welcome everyone to the office and be the first contact for all members and visitors
Provide exceptional customer service, in person, by phone and via video conference, and help members troubleshoot issues that affect their treatment
Carry out administrative duties such as answering phone calls, responding to member texts, responding to emails, and troubleshooting general tech issues with members
Manage member flow in the office and on virtual group meetings, including check-in/out, collecting payment, management and creation of prescriptions, submission of prior authorizations for medication, and drug screen collection
Coordinate with medical providers on scheduling and member needs; troubleshoot day to day operational challenges that providers may face; and manage provider time tracking to ensure that
leadership
are able to enter time for payment in a timely manner depending on the state specific workflows
Maintain accurate member information in the EMR including but not limited to demographic information, group appointment scheduling, individual appointment scheduling, ensuring appropriate prescription coverage for members and provider compliance scheduling
Provide and review needed forms with members for electronic signature
Collect insurance information, understand in-network insurance plans that are accepted, and collect co-pays/coinsurance as deemed appropriate. Connect members with the Member Access Team for member financial responsibility
Work closely with local pharmacies to ensure no unnecessary disruptions to a member’s medication
Answer general office level qu…
Title: Office Manager
Company: Groups: recover together.
Location: Richmond – Virginia – USA
Category: Administrative/Clerical
