Overview
Office Manager Jobs in Raleigh, NC at Dr Lane & Associates
Knowledge and Experience:
At least 3 years of experience as Administrative Supervisor in transit or logistics
Experience in a QA role
Experience analyzing data and reporting
High school diploma or G.E.D
BS/BA business administration a plus
Experience in a fast-paced work environment
Intermediate knowledge and experience of Microsoft Office Suite
CPR, AED and First Aid Certification (Provided by the Company)
Skills:
Time management
Detail Oriented
People skills
Excellent Communication verbal and written skills
Strong Interpersonal Skills
Able to multitask
Strong analytical and reporting skills
Key Accountabilities:
Administrative
Responsible for maintaining and furnishing all documents related to the Contract, including but not limited to, on-time performance, Contract/penalty compliance, customer complaints and resolutions, staffing reports, etc.
Responsible for providing support to drivers during their scheduled pull-out times, interfacing with Maintenance as needed
Manage requests from client for various weekly and monthly reports and audits
Backup for payroll and related records recording the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence
Ability to organize their work by utilizing tools, such as MS Excel and office equipment
Maintains employee confidence by keeping information confidential
Manage office inventory and working with vendors to ensure regular supply of office materials
Any Other Duties Assigned
Customer Service
All Customer Service Assistants report to this position
Supervise Customer Service staff
Assist Customer Service with customer comments
Investigates customer concerns and comments and provides information for corrective action when applicable
Maintains KPI data for continuous operational and customer satisfaction improvements
Perform, coordinate, and oversee audits of all transportation and safety processes to ensure compliance with procedures and achievement of process objectives under the direction of the General Manager
Interview operators and passengers to obtain additional information regarding customers’ concerns
Review video from the vehicles to gather facts about the incident in question
Respond to the Client with details about Customer Service inquiries/comments
Establish complaint reduction strategies in concert with operating department heads
Other duties as assigned
Business / Reporting Processes
The Administrative Supervisor shall be at the front entrance area during all route pull-out times
with duties including the tasks of ensuring all routes (including Demand Response/microtransit routes) departing the Blandin Hub leave on time and monitoring the front entrance area to ensure that customers are able to navigate the system safely and efficiently.
The Administrative Supervisor shall also be responsible for operating MWRTA provided “pull-in/pull-out software” in a timely manner and report all late pull-outs and reasons for such at weekly Fixed Route meetings
Coordinate performance reporting with the local management team including the implementation of tools and key metrics for monthly reports to our client
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone
May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
May be exposed to fumes
May walk on uneven surfaces, while assisting passengers
Additional Statements:
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Office Manager
Company: Dr Lane & Associates
Location: Raleigh, NC
