Overview
Office Manager – Thoracic Jobs in Gilman – Connecticut – USA at Hartford Healthcare
Location: Gilman
Description
Job Schedule:
Full Time Standard
Hours:
40
Job Shift:
Shift 1
Shift Details:
Monday – Friday
Work where
every moment
matters.
Every day, almost 30,000 Hartford Health Care employees come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford Health Care Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Description
The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and
problem-solving
leadership
on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
Implements and monitors departmental goals and objectives for the work group
Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
Insures that all staff members communicate and interact with patients in a courteous,
respectful
, and businesslike manner
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and
education
to staff, utilizing in-house documented office and clinical policies and procedures
Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary
Coaches employees to be successful in contributing to the achievement of individual and work group objectives
Maintain and adjust staff schedules to compliment practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to …
Title: Office Manager – Thoracic
Company: Hartford Healthcare
Location: Gilman – Connecticut – USA
Category: Healthcare, Administrative/Clerical
