Overview
Office Support Specialist, Computer-Based Testing Facility – Engineering Administration Jobs in Urbana, IL at University of Illinois Urbana-Champaign
Administrative Service Team (AST) Specialist
Join Olympic Sports and Spine (OSS) in Tacoma, WA, as a Full-Time Administrative Service Team (AST) Specialist and immerse yourself in a dynamic work environment that thrives on customer-centricity and integrity. Experience the thrill of being part of a high-performance team dedicated to excellence, where your contributions directly enhance patient care through our one-on-one treatment model.
This onsite role offers a competitive pay range of $19.50 – $31.96 per hour
Collaborate with passionate colleagues in a relaxed atmosphere that encourages innovation and growth. The typical work schedule is Monday-Friday, 8:00 a.m. – 5:00 p.m. or 9:00 a.m. – 6:00 p.m. at our centralized scheduling clinic. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. You can view our benefits summary at: https://www.osstherapy.com/employee-benefits.
Embrace this opportunity to be part of a company where patients are our priority and every day brings new challenges and rewards!
JOB SUMMARY:
As a Full-Time Administrative Service Team Specialist at Olympic Sports and Spine, you’ll play a vital role in enhancing our patient experience by managing all facets of our new patient intake procedures and scheduling for assigned clinics. You’ll be the first point of contact for patients, ensuring a seamless onboarding experience that reflects our commitment to excellence and customer-centricity. Your organizational skills and attention to detail will help create a welcoming atmosphere, allowing patients to feel prioritized and valued. Embrace the chance to make a real impact on their journey to better health while enjoying the engaging work culture that defines our Tacoma, WA, location.
JOB RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Continuously monitors and updates Lead Tracking dashboards, maintaining timely execution of scheduling.
Uses Call Center system as designed.
Execute the subsequent call and text protocol for each new patient on the waiting list until either the patient is scheduled or until the protocol has been exhausted.
Use the NP Scheduling site to coordinate scheduling with each clinic’s Case Load Management system, to ensure patients are scheduled with appropriate providers.
Use the NP Scheduling site on the Javelin to properly identify the clinical specialties of each provider and schedule patients appropriately based on their diagnosis.
Identify high-priority patients from referral queues for immediate calls/scheduling.
Leaves voice and text messages for patients per protocol
In completion of new patient scheduling duties, use the Single Page Intake form, collect e-mail address, send welcome letter, advocate portal use, explain the value of completing paperwork in advance that accompanies the welcome letter, and prepare patients for the Patient Payment Agreement and putting a credit card on file.
Overcomes scheduling obstacles using a variety of information.
Moves scheduled patients to alternative providers at the clinic to create openings to accommodate new patients with scheduling restrictions due to insurance rules, therapy needs, gender preferences or other
Communicates Same Day NPs to clinics.
Attends to Medicaid admission limitations
Answer incoming calls in a timely manner.
Monitors and responds to voicemail promptly.
Manages all aspects of FCE and PGAP scheduling at OSS.
Assign clinic locations for all referrals received without a specified location.
Redirect referrals to alternative clinics’ lead tracking queues as directed based on relative volumes, first appointment wait times, and other variables.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities.
Excellent computer skills, including Word and Excel in a Microsoft Windows
Effective oral and written communication
Excellent interpersonal
Able to exhibit a high level of
Must be well-organized and detail-oriented.
Must be able to identify and resolve problems in a timely manner
Must be able to gather and analyze information
Ability to operate a multi-line telephone
Skill in answering a telephone in a pleasant and helpful manner
Ability to establish and maintain effective working relationships with patients, employees, and the public.
EDUCATION/EXPERIENCE:
Minimum High School graduation or equivalent AND one year of related office/clerical support experience and/or training OR equivalent combination of education/experience.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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Title: Office Support Specialist, Computer-Based Testing Facility – Engineering Administration
Company: University of Illinois Urbana-Champaign
Location: Urbana, IL
