OH Administration Manager

International SOS’s global centre of excellence for offshore and occupational health is headquartered in Aberdeen. Led by a team of industry-experienced clinicians, we have substantial expertise in mitigating offshore and occupational health risks as well leading on the health component of any offshore health event or emergency. Today we support over 140 offshore sites in UKCS, 60 of which are O&G producing assets.

Job Overview

Managing a team of Administration professionals; ensuring optimal staff engagement, training, development, and the effective flow of resources assigned to support Intl.SOS’ clients team. Continuously promote best practices and customer service within Administration platform.

Key responsibilities

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Line manager to Client Service Administrators including, personnel management, developing and deploying a schedule of team meetings and working to achieve objectives assigned by OH Operations Manager.
• Collaborate with Client Service Advisors to ensure optimum support is deployed to the required client portfolio.
• Rota planning and deploying administrative resource to the relevant client portfolio
• Collaborate with Client Service Advisors and Client Administrators to resolve any service issues within Administration team in line with Intl.SOS procedures.
• Develop and implement training plans whilst identifying any additional requirements, developing the tools, and rolling out across the team
• Recruit and train personnel to undertake the role of Client Service Administrator. • Coach and mentor administrative personnel to assist in their development.
• Regularly undertaking compliance reporting to ensure quality of service delivery including workloads, KPI’s, task monitoring, mailbox monitoring and phone monitoring.
• Identifying areas of improvements considering best working practices.
• Conduct regular process reviews to ensure efficiency and all procedural documentation is up to date. Where appropriate, propose updates and improvements to documentation in collaboration with the OH Operations Manager
• Maintain strong working relationships with the Client Service Advisors to ensure a thorough understanding of workloads and requirements.
• Maintain strong working relationships with all key stakeholders
• Support in the audit and review client Management Information, identifying and rectifying any discrepancies with the support of Client Service Administrators.
• Working with Intl.SOS Finance and Client Service Administration team on financial queries.
• Ensure all network invoices are processed in accordance with Intl.SOS procedure.
• Ensure purchase order and invoicing system is managed and up to date at all times.
• Work with Operations discussing any Clinical diary issues for support and resolution.
• Develop the skills to be an OH-Hub champion, supporting the rollout with clients and assisting in training internal and external stakeholders.
• Take responsibility for strict adherence to the International SOS confidentiality and Data Protection processes
• Adhere to International SOS Core Values.
• Responsibility for the promotion of a Healthy, Safe and Environmentally Friendly working environment within your area and participation in the promotion and development of Health, Safety and Environment policies and procedures within the wider business

Skills, Experience & Qualifications

• Team player with Leadership Skills.
• Proven Managerial or Supervisory experience
• Excellent organisational and multi-tasking abilities
• Sound knowledge of Microsoft Outlook, Word and Excel Intermediate to Advance (Desirable)
• Previous experience within an Administrative and or Client function
• Experience in Occupational Health (Advantageous)

Required Competencies

• Required Competencies (Critical behaviours necessary to successfully perform the job)
• Self confidence
• Personal credibility
• Good problem-solving skills
• Excellent Time Management skills and multi-tasking abilities.
• Ability to prioritise and manage workload effectively
• Excellent interpersonal and communication skills – pleasant attitude, speaks clearly and fluently
• Result & quality orientated
• Driven to deliver outstanding customer services.

What we can offer

At International SOS Medical Services UK we offer a competitive salary and a range of attractive benefits including:

31 days Annual Leave

Flexi Days

Flexible Hybrid Working Options

Pension

Private Medical Insurance

Parental Leave (Various)

Free/Discounted Legal Access

Life Assurance

Onsite Parking

Free Flu Vaccine

If you’d like to know more or required any reasonable adjustments please do not hesitate to get in touch with [email protected]

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.