Overview
Operational Support Administrator Jobs in Cardiff – Wales – UK at FaulknerScott
// Operational Support Administrator // Full
– Time // Cardiff // £20-23K //
Find out more about this role by reading the information below, then apply to be considered.
I’m working with anexcitingFintech based in Cardiff who are revolutionising the way that personal debts are managed.
They are looking for an Operational Support Administrator who will support the Head of Compliance and the wider operations team by providing a first-class service to customers and clients.
This is a hands on role where every day will provide you with the opportunity to learn new skills, improve the customer journey and assist in new projects.
In order to be successful, you must be flexible, accountable and have the ability and passion for solving complex problems.
Key Responsibilities:
• Provide customers with email, web, and telephone support by ensuring their queries are answered and recorded on time, escalating any complex issues that can’t be resolved to the relevant team or manager.
• Call customers to conduct a short survey on the service that they have received.
• Monitor the dispatch of client invoices per month and chase as necessary.
• Prepare and move all freepost to the virtual printer.
• Retain customers.
• Manage and handle customer information in accordance with GDPR rules and ensure compliance with all other legal and regulatory requirements.
• Assist colleagues with the testing of new system developments.
• Participate in Projects and complete nominated tasks within that project.
Experience:
• Minimum of 3 years of customer service/client relationshipmanagement experience (preferably within Financial Services)
• Excellent oral and writtencommunication skills
• Excellent telephone manner
• Excellentattention to detail.
• Good knowledge of Excel. Word PowerPoint and Google products
// Operational Support Administrator // Full
– Time // Cardiff // £20-23K //
Title: Operational Support Administrator
Company: FaulknerScott
Location: Cardiff – Wales – UK
Category: Administrative/Clerical, Customer Service/HelpDesk
