Overview
Operational Support – Heathrow Airport Jobs in London, England, UK at KONE
We have an exciting administrative position to join our Heathrow Team, to work on a 4 on 4 off rotation, with working hours 6pm-6am.
Purpose:
The Operational Support is the voice of KONE, focusing on specific admin domains.
You will be responsible in providing administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Third Party Inspection and Reporting.
The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers, supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.
The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.
Key Responsibilities:
General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
Running daily reports
Data entry – creating and updating records and databases
Receiving maintenance visit sheets and closing service orders
Managing invoices
Ordering clothing items/tools for engineers
Ordering stationary/office supplies
Ordering parts to cost centre as per management request (non-stock or quote items)
Locating stock placement in stores
Managing call outs
Creation of Service Orders
Receiving and storing timesheets, vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
Chasing up missing engineer timesheets with shift managers
Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc. which is sent to payroll
Manage any Payroll queries/amendments
Manage and resolve and customer queries
Ad hoc administrative tasks
Key Skills:
Good customer service experience
Capability to have basic technical understanding is an asset
Experience in inter-office and customer communications
User knowledge of Salesforce, SAP, Maximo is desirable
Previous working experience in relevant field is beneficiary
Contractual and financial understanding
Experience in reporting, data management and general admin
Good communication & interpersonal skills
Good written & spoken English
Good skills with MS Office tools and applications
Highly organized, detail-oriented & ability to multi-task at ease
What KONE can offer:
We offer a competitive salary, 20 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.
Title: Operational Support – Heathrow Airport
Company: KONE
Location: London, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator)
