Overview
Operations Administrator Jobs in Dublin, County Dublin, Ireland at ICT Services
Title: Operations Administrator
Company: ICT Services
Location: Dublin, County Dublin, Ireland
An organised, proactive administrator is needed to support our client's operational and governance activities. This is primarily an office administration and coordination role – no deep technical background is required, but strong Office 365 skills and a proven ability to multitask are essential.
Key Responsibilities
- Handle day-to-day queries and shared mailbox requests, ensuring they're logged, assigned, and completed on time
- Maintain operational logs and daily backup checks, flagging and escalating any exceptions
- Track password renewal tickets in Excel against expiry dates and follow up with the team
- Attend meetings, take accurate minutes, and follow up on outstanding actions – including weekly Ops and Change Advisory Board (CAB) meetings
- Prepare and circulate monthly and quarterly reporting packs (risk, performance, and management updates)
- Keep policies and procedures up to date and properly filed
- Support internal and external audits, including quarterly SOC reviews, by gathering documentation and evidence
- Maintain the risk register and coordinate periodic user access reviews (ARM reviews)
- Support business continuity, disaster recovery, and business impact assessment activities
What We're Looking For
- Strong working knowledge of Microsoft Office 365, especially Excel and Outlook
- Excellent organisational skills and the ability to multitask and prioritise a varied workload
- Good attention to detail and clear written/verbal communication
- Previous experience in an administration, coordination, or office support role is preferred
- Prior exposure to audits, compliance, or reporting is an advantage but not essential – full guidance provided
