Overview
Operations Analyst Jobs in Houston – Texas – USA at Sk Enmove Co. Ltd.
Job Summary:
Primarily responsible for the management of assigned customer accounts. This is comprised of receiving, processing (end-to-end), and scheduling of customer orders. The role requires dailycommunicationwith customers, storage/loading terminals, and transportation providers. Excellent customer service,communication, and issue resolution skills are a must. There may be an occasional need for after-hours communications with terminals and/or customers.
Description of duties and responsibilities:
Ensure delivery of excellent customer service through timely and accurate processing orders,communicationand coordination with other department to resolve inquiries.
Build and maintaincustomer loyaltyby providing prompt friendly service.
Computes correct item #, quantity, price and any appropriate discounts.
Checks customer account for credit and outstanding payments.
Support the sales team in a variety of administrative tasks as required.
Review daily/weekly for open orders and forecasts.
Files copies of all orders documents received.
Bill and submit invoices in a timely manner.
Review blend schedule and plan raw material delivery accordingly
Perform monthly closing process required by company
Additional duties as assigned
Education and Experience Requirements:
Bachelors degree requires
2-5 years experience in logistics environment
Bilingual Korean/English welcome, but not required.
Team oriented.
Excellentcommunicationand customer service skills.
Excellent resolution skills.
Ability to handle multiple projects simultaneously.
High energy and performance level.
Ability to handlefast-paced environment.
Critical, time sensitive decision making that impact daily operations.
Proactive mentality
Working knowledge of Microsoft Office, SAP Excellent computer skills.
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Title: Operations Analyst
Company: Sk Enmove Co. Ltd.
Location: Houston – Texas – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
