Overview
Operations Assistant Jobs in Philippines at SiteCare
Title: Operations Assistant
Company: SiteCare
Location: Philippines
📍 Location: Remote (Philippines)⏰ Schedule: 8 AM – 4 PM Eastern Time (US)💰 Salary: 60,000-75,000 PHP per month + Quarterly Profit Sharing, Microbonus Eligibility🏖 Benefits: 20 PTO Days + 8 US Federal Holidays
About SiteCare
At SiteCare, we’re on a mission to help business leaders feel proud and confident in their WordPress websites. Every day, we empower millions of users—readers, learners, shoppers, and entrepreneurs—by ensuring their WordPress sites operate seamlessly and deliver exceptional experiences. Trusted by thousands of companies, SiteCare leverages data-driven performance metrics to help websites not just function but thrive.
Our core values drive how we work:
Obsessive Communication: We prioritize transparency and open dialogue
Stick the Landing: Reliability matters—when we commit, we deliver
Crush the Eggshells: Honest feedback fuels our growth
Grow Better: We continuously improve and innovate
About the Role
We’re looking for a detail-oriented, process-driven Operations Assistant to support our sales, account management, and administrative operations. You’ll be responsible for ensuring data integrity, following up with prospects, keeping account managers accountable, and assisting with occasional phone outreach.
Key Responsibilities
✅ Email & Prospect Follow-Ups
Follow up with leads who have completed a form or visited our website
Use Freshdesk and Google Workspace to manage email outreach
Follow provided templates, but craft original responses when needed
Make occasional follow-up calls via Zoom Phone to unresponsive prospects
✅ Data Management & Reporting
Update Google Sheets with sales data, outstanding plugin updates, and past-due client balances
Cross-check data with our billing software (ChargeOver) and WordPress management tools
Identify inconsistencies and bring them to the attention of leadership
✅ Team Coordination & Accountability
Follow up with Account Managers via Slack to ensure website updates are completed
Track outstanding tasks and proactively remind team members
Communicate updates and potential bottlenecks to leadership
✅ Phone & Administrative Support
Occasionally call vendors for refunds, billing issues, or clarification
Assist with appointment scheduling and accounts receivable payments
What We’re Looking For
✔ Strong administrative background with a passion for compliance and task completion.✔ Extreme attention to detail—the fewer revisions needed, the better.✔ Proactive problem solver who asks the right questions.✔ Excellent written & spoken English (C2 level or better).✔ Comfortable usingFreshdesk, ClickUp, Google Workspace, ChargeOver, Zoom, and Slack.✔ Reliable internet connection and professional home office setup.
Growth Opportunities
🚀 This role has the potential to evolve into Executive Assistant or Operations Lead as we scale.
Training & Onboarding
🛠️ You’ll shadow our Professional Services Manager and Company President for the first three weeks to gain hands-on experience and understand our processes.
Perks & Benefits
🎉 Quarterly Profit Share & Microbonus Eligibility💻 Technology Stipend after 60 days for purchasing a new computer🏝 20 Days PTO + 8 US Federal Holidays🌍 Work from Anywhere (Philippines)
🔹 Ready to apply? Send your resume and a short intro about why you’re the right fit for this role!
This should help attract the right candidates! Let me know if you want any tweaks. 🚀
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