Operations Manager Jobs in New York City, NY at Cushman & Wakefield

Job Title

Operations Manager

Job Description Summary

Job Description Summary

Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers – for our people, our clients and our communities.

If you love to make things happen, we’d love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us.


Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our Managing Director of Brokerage to support our Office Leasing and Retail service lines and implement and enhance our Early Career Development Program.

The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. This role requires a high level of accountability, adaptability, and collaboration

Job Description

Key responsibilities

Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reports

Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner

Lead and support critical projects based on emergent business needs

Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals

Lead performance management, employee coaching and counseling in partnership with our People Partner

Assist in the enhancement and implementation of our Early Career Development program for our Associate Brokerage Professionals and provide operational support to our Managing Director of Office Leasing and Retail Services.

Organize, assist, oversee and lead internal meetings and events

Work with the Director of Operations on projects and business continuity issues

Responsible for partnering with talent acquisition on all recruiting and onboarding

Manage the employee experience, including onboarding of new hires, preparing space and equipment etc.

Manage offboarding of brokerage professionals and support employees

Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required

Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management

Ensure corporate standards and internal company processes and systems are leveraged and adhered to

Coordinate support for our Brokerage professionals

In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.

Reporting relationship

Role will report to the Director of O…

Title: Operations Manager

Company: Cushman & Wakefield

Location: New York City, NY



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