Overview
Operations Support Analyst – Salesforce Jobs in Singapore, Singapore at eAspire Technolabs Inc.
Title: Operations Support Analyst – Salesforce
Company: eAspire Technolabs Inc.
Location: Singapore, Singapore
Hi ,
Title: Operation Support Analyst – Junior (Salesforce Basic Admin Experience)
Location: Singapore (Permanent Resident)
Job Description:
- Provide technical support to end users on various technical issues and problems relating to hardware and software.
- Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
- Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
- Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
- Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
- Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.
EXPERIENCE AND SKILLS NEEDED:
- Diploma from a recognized polytechnic (preferable IT related)
- Prior experience in technical support and usage of ticketing systems
- Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders
- Basic salesforce administration experience
- A team player
- Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
- Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel
Interested please share updated resume on [email protected]
