Overview
Operations Support Assistant Jobs in Trinidad and Tobago at Guardian Group
Title: Operations Support Assistant
Company: Guardian Group
Location: Trinidad and Tobago
Are you a detail-oriented and proactive professional with a passion for providing administrative and operational support in a fast-paced environment? We are seeking an Operations Support Assistant to assist with the coordination of daily operational activities, maintain accurate records and documentation, and support the efficient delivery of business processes to ensure smooth and effective operations across the organization.
Job Overview
The Operations Support Assistant provides effective administration support to the Team for the efficient operations of the Department and its Agents/Salesmen
Job Responsibilities
- Perform Data Entry and maintenance of Producer/Broker/Binding information and commission schedules on WEBSTAR, including scanning and uploading of supporting documents to the relevant producer account.
- Provide support for the Administration of Agents’/Salesmen Registration/Licenses, prepare Agency/Salesmen Agreement Packages and maintain confidential producer files.
- Review Customer Due Diligence forms from Agencies for completeness and accuracy and update Webstar where necessary.
- Provide support to the Agency team by preparing various types of letters for a range of functions e.g. cancellation, commission entitlements, sales person tenure with the company.
- Assist with Referrals from Agencies – Quotations/Renewals/Endorsements.
- Provide support to the Department for Agency/Broker Meetings and Conferences & Events
- Prepare and distribute monthly reports, training needs/requirements, meeting minutes and other documentation (presentations etc.).
- Manage the Stationery and procurement Requisition (e.g. promotional items) for the Agencies and the department.
- Provide Red Carpet Service to Agents/salesmen and the Clients on assigned Agents’ Portfolio. Monitor Agents satisfaction, build and maintain effective relationships; attending to all agent queries and giving support when requested.
- Accompany Incorporated Agency team leader on visits to Incorporated Agencies
- Liaise with TTII on CPD returns
- Liaise with CBTT on status of applications
- Assist with Agency audits.
- To perform any other job- related duties as assigned by the Manager
Education & Experience
- 5 C.X.C. / CSEC passes including English Language and Mathematics.
- 2 A’ Level / CAPE passes.
- Pursuing C11 – Certificate Level
- 2 years working experience with at least one (1) year in a General Insurance environment
Additional Requirement
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
Person Specification
The Operations Support Assistant must possess good organizational skills with a keen eye for attention to detail. He/she must be customer service oriented, be able to operate and contribute positively in a team-based environment and take initiative as evidenced by the ability to self-mange, organize and prioritize work. He/she will possess good written and oral communication skills.
Applications will be treated with the utmost confidentiality.
