Overview
Operations Support Executive Jobs in London Area, United Kingdom at Morgan McKinley
Title: Operations Support Executive
Company: Morgan McKinley
Location: London Area, United Kingdom
Duration – 3 months
Key responsibilities include raising POs, managing and maintaining social media ad accounts for the wider business, managing some aspects of finance and billings processes, assisting with process and workflow mapping, assisting with projects, triaging tech support tickets, and troubleshooting system login, access, and verification issues. Training to use these systems will be provided.
Other responsibilities will include producing clip IDs, managing and owning processes and Monday.com boards used to track clip ID data, tools, team admin and team events – always looking for ways to improve them. Working closely with the Operations Team Traffic manager, the Operations Executive will support resource management of editors as required, forming strong relationships with the creative teams that we support.
Key responsibilities and accountabilities:
• Manage and own tool, system, and user audits
• Clip ID creation, monitoring, and reporting
• Point of contact for Clip ID – for allied teams
• Prepare straightforward analysis, manipulation, and interpretation of data
• Using ticketing system to track, triage and respond to tech and admin requests (training provided)
• Use discretion to resolve first line issues, escalating to Operations Manager where necessary
• Maintain, efficiently operate, and improve a range of administrative processes to ensure the smooth running of workflows and best use of systems
• Organise key team meetings including coordination and distribution of agendas, supporting documents, production and distribution of minutes, and follow-up on outstanding actions.
• First point of contact for wider business ad account enquiries, set up and management
• Assist with processes to onboard those joining, moving, or leaving the department
