Overview
Operations Support Specialist Jobs in Kansas at PSI Services LLC
Our customers are the people who build Texas and we’re proud to help them get the job done. ROMCO EQUIPMENT COMPANY has supported the biggest names in the Texas construction and mining industries by filling their heavy equipment needs since 1961.
ROMCO is currently seeking talented and driven Service Administrator to join the team supporting the Midland branch operations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Summarize mechanics’ reports into a coherent work description on the invoice and/or claim
Review and close work orders on a continuing basis with approval of Operations Manager or Product Support Manager
Prepare and file claims in accordance with manufacturer requirements and timelines
Input expenses for parts, labor, outside purchases, and travel expenses into Work Orders
Assist in parts counter sales
Receive, unload, and put up parts shipments – Some lifting required!
Assist in gathering and shipping of parts for special parts returns and in support of warranty claims.
Assist in returning cores back to factories as required
Timely closing of Work Orders
Timely filing of Warranty Claims
Assure accuracy of billing based on information provided by service personnel
Completeness of billing – check that everything is accounted for & there are no forgotten charges
Able to detect work order discrepancies
Match chargeable hours against payroll hours
Assist with physical counts of the inventory
SKILLS REQUIRED:
Clerical – touch typing, filing, data entry, basic spreadsheet, e-mail, fax, etc.
Organizational – organize and prioritize tasks, work on a schedule w/ deadlines
Good verbal and very good written communication skills
Customer relations
Attention to detail and follow-up
Relationship Building – ability to work well with others in different job positions, customers and vendors
Mechanical Aptitude – broad knowledge of construction machinery
PHYSICAL DEMANDS:
This position is approximately 80% desk related work, with 20% walking or standing, and lifting demands of up to 50 lbs.
WORKING CONDITIONS AND ENVIRONMENT:
Requirements are office and field based. Office hours are from 8:00am to 5:00pm with occasional needs outside standard business hours to accommodate meetings, training and projects. Some travel may be required. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Service Administrator position.
REQUIREMENTS:
High School diploma or equivalent required
Experience utilizing Microsoft Office, with emphasis on strong Excel skills
Experience with Cr2 preferred
Excellent interpersonal and customer service skills
Effective communication skills (written, oral)
Ability to prioritize duties and exhibit initiative
Excellent organizational skills
This job description is intended to convey information essential to understanding the scope of the Service Administrator position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
ROMCO Equipment Co. is an Equal Opportunity Employer and drug free, work environment that offers a highly competitive compensation and benefits package including medical, dental, disability, and 401k program with employer matching.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
License/Certification:
Driver’s License (Preferred)
Ability to Commute:
Midland, TX 79706 (Required)
Work Location: In person
Title: Operations Support Specialist
Company: PSI Services LLC
Location: Kansas
