Overview
OPS – Scheduling Specialist Jobs in Greenbelt, USA at CCI Health & Wellness Services
CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY:
The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.
KEY FUNCTIONS & RESPONSIBILITIES:
* Answers the telephone promptly in adherence to AIDET protocols.
* Works cohesively and collaboratively with the entire team to answer all incoming calls.
* Routes calls to the appropriate area.
* Communicates phone messages as needed via phone notes or flags.
* Works to fill all available appointment slots according to CCI Scheduling Guidelines.
* Documents patient information in the registration field.
* Attends daily huddles and provides updates to the team as appropriate.
* Verifies insurance at the time of scheduling.
* Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.
* Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
* Working on-site is an essential duty for the job.
EDUCATION AND EXPERIENCE:
* Requires a High School Diploma or GED.
* Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience.
* Ability to navigate information on the internet and within an Electronic Health Record.
OTHER
SKILLS AND ABILITIES:
* Bilingual (fluent in English/Spanish).
* Must possess excellent communication and interpersonal skills.
* Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
* Ability to document messages that include a summary of the relevant details.
WORKING CONDITIONS:
* Proper and professional grooming is always expected.
* Prolonged periods of standing, bending or working at a desk on a computer.
* The ability to lift (up to 15lbs) is required.
* Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.
Title: OPS – Scheduling Specialist
Company: CCI Health & Wellness Services
Location: Greenbelt, USA
Category:
