Outreach and Follow-Up Supervisor, Patient Financial Counseling Jobs in Crown Colony, UT at Boston Medical Center

Position:Outreach and Follow-Up Supervisor, Patient Financial Counseling

Department:Financial Counseling

Schedule:Full Time, Multi-Site


Responsible for daily operations of Patient Financial Counseling Department located on BMC’s Quincy office. Supervises the daily activities of Patient Financial Counselors and Team Leads, and provides support to team members engaged in assisting patients with applying and enrolling in medical and dental insurance. Engage in training support functions associated with Patient Financial Counseling. Assures team member compliance with Certified Application Counselor Organization regulatory requirements. Prepares a variety of reports and recommendations to monitor and improve staff performance and department operations. Works cooperatively with Patient Access, Financial Services and other department’ employees and managers for the purpose of achieving the departmental goals, providing excellent customer service, and maximizing revenue opportunities for the Hospital.

This role will work in a matrixed fashion with important leaders within Revenue Cycle, Finance, Case Management, Nursing, Practice Management, and the Emergency Department to develop and execute key initiatives. This key leader directs and manages team members to incorporate complex state and federal program guidelines into current operations, drives performance, and provides overall direction and oversight of all functional areas within financial counseling (inpatient, outpatient, Emergency Department). Drawing on a broad understanding of hospital processes, policies, and procedures; and displaying a high degree of initiative and independent judgment, the incumbent will collaborate closely with the revenue cycle and practice leadership to continually assess, direct, and influence a wide range of financial counseling activities. This supervisor builds new revenue cycle initiatives and develops policies and procedures regarding workflows related to the revenue cycle functions throughout their administrative umbrella. This role will foster and promote a culture of service excellence and transparency for patients and colleagues. The incumbent will build trust and foster collaboration throughout the BMC Community by enhancing employee engagement, addressing performance results, and providing coaching and mentoring.



The person holding this position should have a minimum of an associate degree in Business, Health Care Administration, or Public Relations.  A Bachelor’s Degree in Business, Health Care Administration, or Public Relations is the preferred level of education for the person holding this position.  Five (5) to eight (8) years of experience in a lead/supervisory/management role may substitute for education.


MassHealth’s Certified Application Counselor and maintain certification renewal annually required.


5+ years hospital patient access experience preferred

Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.


Work requires demonstrated organizational skills, the ability to multi-task, effective time management, understanding labor relations, and strong analytical skills

Work requires knowledge of consumer health/dental insurance options and plans, BMC revenue cycle from insurance identification to accounts receivable, and cash collection policies and procedures.


Title: Outreach and Follow-Up Supervisor, Patient Financial Counseling

Company: Boston Medical Center

Location: Crown Colony, UT



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