Overview
Outreach Specialist Jobs in New York, New York, USA at NYC Department of Housing Preservation & Development
Position: OUTREACH SPECIALIST
Location: New York
1 day ago Be among the first 25 applicants
NYC Department of Housing Preservation & Development provided pay range
This range is provided by NYC Department of Housing Preservation & Development. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$41,887.00/yr – $69,709.00/yr
Division and Responsibilities
The Housing Emergency Referral Operations Division (HERO) is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults applying for emergency housing assistance. HERO consists of seven sections:
Placement, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives and Transfers, Care Day Certification, Portfolio Management, and the Serious Incident Unit.
The selected candidates will report directly to HERO shift supervisors. Responsibilities include performing community functions, matching families at Intake sites for conditional and overnight placements to available shelter units using CARES automated reports and communication with shelter liaisons and Intake staff, updating CARES, processing exits, updating family compositions, reconciling facilities in CARES, updating unit status, and managing transfer and vacancy control tasks to ensure accurate lodging and vacancies.
Additional
Responsibilities
Connect with agencies to facilitate cooperation, maintain records, and coordinate activities.
Assess families’ needs to match them with suitable shelter vacancies.
Coordinate referrals, arrivals, and transportation for families across the five boroughs.
Prepare reports, vacancy forms, and ensure accurate record-keeping from Intake Centers and facilities.
Analyze and resolve issues related to placements, transfers, and vacancies.
Complete Placement Verification Sheets (PVC) following protocol.
Work in shifts to provide 24/7 coverage; occasional holdovers may be required.
Ensure all processed families receive a placement each day.
Work Location & Schedule
33 Beaver Street
8AM – 4PM, Sunday to Thursday (RDOs: Friday & Saturday)
4PM – 12AM, Sunday to Thursday (RDOs: Friday & Saturday)
8AM – 4PM, Tuesday to Saturday (RDOs: Sunday & Monday)
4PM – 12AM, Tuesday to Saturday (RDOs: Sunday & Monday)
9PM – 5AM, Tuesday to Saturday (RDOs: Sunday & Monday)
9AM – 5PM, Monday to Friday (RDOs: Saturday & Sunday)
4PM – 12AM, Friday to Thursday (RDOs: Wednesday & Thursday)
Minimum Qualifications
High school graduation or equivalent plus three years of community work or related activities; or
Equivalent education and/or experience.
Additional Information
Employees may be eligible for federal loan forgiveness and state repayment programs. Visit (Use the “Apply for this Job” box below). aid.gov/pslf/ for details.
NYC residency is generally required within 90 days, with some exceptions for certain city employees.
The City of New York is an inclusive employer committed to diversity and equal opportunity.
Job Details
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Other
Industry: Government Administration
#J-18808-Ljbffr
Title: Outreach Specialist
Company: NYC Department of Housing Preservation & Development
Location: New York, New York, USA
Category: Administrative/Clerical (Administrative Management, Office Administrator/ Coordinator)
