Overview
Outreach Specialist Jobs in Nashville – Tennessee – USA at Wellvana Integration Partners, LLC
Description:
The Why Behind Wellvana:
The healthcare system isn’t designed for health. We’re designed to change that.
We’re Wellvana, and we help doctors deliver life-changing healthcare. Through our high-touch approach to value-based care, we’re moving beyond fee-for-service and helping tie the healthy outcomes of patients directly to healthier profitability for providers and health systems.
Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care that is nothing short of life changing.
Named a Best Place to Work by Nashville Business Journal and featured in Insider’s 33 startups investors expect to take off in 2023, we’re one of the fastest-growing companies in America because what we do works.
This is the way medicine is meant to be.
Clarity on the Role:
Wellvana is looking for an Outreach Specialist (Medical Scheduler) to facilitate the smooth and efficient scheduling of patient appointments among our partner providers. The Outreach Specialist is responsible for coordinating patient visits, optimizing provider schedules, and ensuring a positive experience for both patients and healthcare providers.
What’s Expected:
Appointment Scheduling:
Manage incoming calls and online requests for appointment scheduling.
Schedule patient appointments, ensuring accuracy and completeness of information.
Collaborate with patients to find suitable appointment times, taking into account provider availability and patient preferences.
Provider ScheduleOptimization:
Work closely with healthcare providers and clinical staff to optimize daily schedules.
Ensure that provider schedules align with patient demand, maximizing efficiency and minimizing wait times.
Coordinate with providers to accommodate urgent or high-priority appointments.
Communication:
Communicate effectively with patients to provide appointment details, instructions, and any necessary preparation information.
Collaborate with other departments, including front-office staff and clinical teams, to address scheduling-related issues and coordinate patient care.
Data Entry and Maintenance:
Accurately enter and update patient information in the scheduling system.
Maintainup-to-dateand accurate schedules for providers, ensuring real-time visibility into availability.
Patient Experience:
Ensure a positive patient experience by providing exceptional customer service during scheduling interactions.
Address patient inquiries, concerns, and requests in a professional and empathetic manner.
Quality Assurance:
Monitor and maintain scheduling protocols to ensure compliance with organizational policies and industry standards.
Implementquality assurancemeasures to track and improve key performance indicators (KPIs) related to scheduling efficiency.
Requirements:
High school diploma or equivalent; additionaleducationin healthcare administration is a plus.
2+ years of experience as a medical scheduler or in a similar role within a healthcare setting.
Familiarity with medical terminology and basic understanding of healthcare workflows.
Excellent organizational skills andattention to detail.
Proficient in using scheduling software and electronic health record (EHR) systems.
Strong interpersonal andcommunication skills.
Ability to handle high call volumes and manage time effectively.
Customerservi…
Title: Outreach Specialist
Company: Wellvana Integration Partners, LLC
Location: Nashville – Tennessee – USA
Category: Healthcare, Administrative/Clerical
